The Burnaby Metrotown location has poor customer service, poor communication, poor scheduling options and they charge a 20% fee when I requested they cancel a service that they were unable to deliver. The person in charge of refunds, Donna S. refused my request for a phone call to discuss the matter. She took no accountability of YD’s role, and was unwilling to acknowledge my perspective or customer experience. Normally I wouldn’t waste time writing about this part, but since I’m giving a review, the Online learning is slow and clunky, and the zoom classes are painfully basic and boring. Read Less

Absolutely disgusting. The instructor was impatient and cruel at times. Mistakes were made with bookings. Never able to get through to customer service. 'Louise' was horrible and not at all helpful. This place is a money grab, nothing more. On top of the $2000 for the course, yd would not issue my daughter's certificate for a supposed 'late cancellation' fee that did not exist...and of course in yd style, there is no one to help resolve this, so $2000 later, we have no certificate, no N as my daughter was unsuccessful on her road test; her driver dropped the ball on her last lesson that he could not take her to the test and she had to do the test in an SUV that she has never driven, thus, failed on the parallell parking. My daughter also told me that her instructor basically shouted at her for the last few lessons and made her super nervous behind the wheel. STAY FAR AWAY!!! UPDATE*** happy to report that Tristan was very helpful and waived the $200 and is having my daughters certificate sent. Still would NOT recommend though Read Less

My instructor were fine. But I can only take class on weekends. As such because weekend classes are so hard to book and do to the other mistakes and problems I encountered when trying to get classes it took over a year to get my 10 classes in. I can't recommend them. I very much have always regretted using the. I would have probably got my license about a year quicker had I not used them. Despite spending over $1000 on the everything I know I learned from other schools. Read Less

My son had 6 lessons (including the pretest lesson) with Sabine Clemens. She was a great instructor and he got his license on his first try. She gave very thorough lessons and he felt very confident on the day of the test. She was very punctual showing up on time for every lesson as scheduled. Read Less

Very difficult to book a lessons at convenient for you time. Some teachers don't care how you kid learning. Shortchange my kid 15 min of driving lesson. After I call office they told me they will adjust it next class and they didn't. After I call them again, they said they don't know anything. When I learn driving I hired private driving teacher which was way more cheaper, more convenient and way more beneficial. Don't recommend it to anyone. Read Less

Although I only took four lessons with Young Drivers, my instructor, Sabine Clemens, provided lessons saturated with important information. She taught at a perfect pace where I was able to learn and comprehend, as well as ask questions. With her fantastic instruction, I was able to get my Novice License on my first try, with no errors. Thank you Young Drivers, and thank you Sabine! Read Less

Good driving school, new vehicles, but is unjustifiably expensive when compared to other schools in the area. The lesson was good, but I did not walk away from it feeling like I have learned a lot, more like going through the motions, instead of identifying and targeting my specific weaknesses as a driver. You pay for the name with these guys. Read Less