Condescending and hostile instructors. The woman Anna is mean if you happen to BE the kind of person she has a sore wound from who knows where. She was downright mean to me when I made mistakes while learning to change lane for the first time in my life and on many other occasions too that I actually cried during the lesson. You're helping new drivers, not out to humiliate or nab their confidence on the road. Instructor Kurt is a big whiny baby who is emotionally unstable and ego-tripping and kept referring to the practice vehicle as "his car". Tagging onto a name brand but poor service if you are not a cute young teenager from a well-to-do neighbourhood. Read Less