18 Reviews

DriveTest

Barrie, Ontario
Team
{{staff.biography}}
Reviews
Craig Moore
21 Jul 2026
REPORT
Took my kid to the drive centre today to take the test. Instructor refused the test due to a small crack in the windshield. Our other child had done the test a few months ago there - same car, same ... Read More
Took my kid to the drive centre today to take the test. Instructor refused the test due to a small crack in the windshield. Our other child had done the test a few months ago there - same car, same condition etc. The crack had been injected (repaired and made safe) and could not be felt inside or out. She suggested we speak to the supervisor because "she (supervisor) had the authority to allow the test if she desired." We were ushered to her office door where we waited while she finished typing something on her computer. "don't just stand there!" she barked.... nice professional greeting. No interest in looking at the windshield or helping in any way. If you can avoid this centre, I would. I would hope people like this would be weeded out of customer service positions if they are not equipped to deal with people. Read Less
Kailey Pye
5 Jul 2026
REPORT
Overall, we had a positive experience at the Barrie DriveTest Centre. The process was straightforward coming from Manitoba to switch our licenses, and if you come prepared with the correct documentati... Read More
Overall, we had a positive experience at the Barrie DriveTest Centre. The process was straightforward coming from Manitoba to switch our licenses, and if you come prepared with the correct documentation, everything moves along quite smoothly. One thing I couldn’t help but notice, though, was the knowledge testing area. It’s located in an open room off to the side, and with people constantly coming and going, conversations happening, and the office staying busy, it seems like it could be incredibly distracting for anyone trying to focus on an important exam. Not everyone tests well in noisy environments, and I think a quieter, more enclosed space would make a big difference for those who need fewer distractions to perform their best. Another area for improvement is the seating. There simply aren’t enough places for customers to sit while they wait, especially since this location seems to be busy throughout the day. With so many people visiting for knowledge tests, road tests, licence renewals, and other services, additional seating would go a long way toward making the experience more comfortable. This location is due for some renovations. Ontario drivers deserve a more organized, comfortable, and accessible one-stop shop that supports everyone, from first-time drivers to experienced motorists. Read Less
Connor Morrison
6 May 2026
REPORT
Mandy was my examiner for my G test today. She was an absolute pleasure to have as an examiner, absolutely lovely person. I was so nervous for my test and the conversation we struck up really calmed m... Read More
Mandy was my examiner for my G test today. She was an absolute pleasure to have as an examiner, absolutely lovely person. I was so nervous for my test and the conversation we struck up really calmed me down, which she later said she likes to do to calm people down so they don’t make any mistakes. Absolute gem! Read Less
Ghezal Gulistani
24 Apr 2026
REPORT
My experience taking the G1 drive test was excellent. The staff were friendly, kind, and professional throughout the process. I would especially like to thank the lady at the computer room window—she ... Read More
My experience taking the G1 drive test was excellent. The staff were friendly, kind, and professional throughout the process. I would especially like to thank the lady at the computer room window—she was very encouraging and considerate. She kindly offered me headphones, which worked perfectly and made a big difference during my test. I truly appreciate the support I received, and I’m happy to share that I passed my exam. Thank you very much. Read Less
Алихан плошенко
7 Nov 2025
REPORT
Introduction: I recently took the driver tests at the Barrie testing centre and wanted to share my experience and thanks. I had to take the tests three times — I didn’t pass the G test on my first att... Read More
Introduction: I recently took the driver tests at the Barrie testing centre and wanted to share my experience and thanks. I had to take the tests three times — I didn’t pass the G test on my first attempt, later passed G2, and today I successfully passed the G. Throughout this process I was very satisfied with every test and the overall service. I have experienced with men and women Main findings: ⦁ The service at the Barrie Driver Testing Centre is excellent. ⦁ Instructors do their job professionally and attentively; they must check and be careful with many different people and nationalities, which is not easy. ⦁ Negative reviews don’t reflect my experience — people, please be kinder and more understanding. Remember that instructors evaluate your performance in the moment; they don’t know your past experience. ⦁ I highly recommend the Barrie driver testing — it’s fair and well-run. Also I have problem with my language but it didn’t bother me Conclusion: Huge thanks to the instructors — I wish them patience and more recognition from management. To everyone preparing for tests: follow the rules, take care of yourselves and your loved ones, and trust the process. Read Less
Xian Grandison
22 Aug 2024
REPORT
I had a g2 test here and my examiner was not a very nice person. I was treated poorly anytime I tried to voice a reason for my small mistakes. My examiner was an old white lady named Jody and she clai... Read More
I had a g2 test here and my examiner was not a very nice person. I was treated poorly anytime I tried to voice a reason for my small mistakes. My examiner was an old white lady named Jody and she claimed that I was rude when I just tried to have a conversation with her. This lady said "unfortunately you passed" once the test had ended and completely soured my mood. She also slammed the door of my instructors car after and threatened to change her mind after the test. Read Less
clem
13 Nov 2021
REPORT
Wendy was my evaluator at the barrie location . I took my g2 test at the time. She is the best !!!!! Wendy thank you so much for making me feel at ease while doing my test. She is very friendly and i ... Read More
Wendy was my evaluator at the barrie location . I took my g2 test at the time. She is the best !!!!! Wendy thank you so much for making me feel at ease while doing my test. She is very friendly and i respect her so much. Read Less
nilo
13 Nov 2021
REPORT
i took my g2 test at the barrie location and Wendy was my evaluator.She was very comfortable, friendly and helpful as an evaluator.i felt confident in my driving so i get to exhibit defensive driving ... Read More
i took my g2 test at the barrie location and Wendy was my evaluator.She was very comfortable, friendly and helpful as an evaluator.i felt confident in my driving so i get to exhibit defensive driving which i learned from my instructor.thank you Wendy !!!! Read Less
chlo1900 chlo1900
5 May 2018
REPORT
So the other day, I was on my way to the drive test centre and there was a car with a driving school sign on it. This car was in front of me the from mapleveiw and king right up until the centre. T... Read More
So the other day, I was on my way to the drive test centre and there was a car with a driving school sign on it. This car was in front of me the from mapleveiw and king right up until the centre. The driver ran two stop signs while I was behind them. When we got to the test centre, I noticed an examiner getting out of the vehicle and walking away. I talked to the driver and he failed NOT because he ran the stop signs, but the examiner claimed he was too hesitant and took too long to proceed, hence impeding traffic!!!! He never did that, even once! This mental patient wanted him to rush through intersections controlled by stop signs!! And the best part about it...SHE NEVER NOTICED THAT HE ACTUALLY RAN THE STOP SIGNS!! How can garbage like this person be even employed there??? Horrible, absolutely horrible. These examiners need to actually know a thing or two about driving before they test people... Read Less
Max Maurice
25 Apr 2018
REPORT
Wait times are extremely long and the employee I had for my driving test (G) was tremendously rude. I am not one to blame others, I believe we need to take responsibility for our actions, but I can sa... Read More
Wait times are extremely long and the employee I had for my driving test (G) was tremendously rude. I am not one to blame others, I believe we need to take responsibility for our actions, but I can say with confidence that I failed my test because of this employee. Absolutely terrible. Read Less
Brian van Arragon
23 Apr 2018
REPORT
If it was possible to give negative stars I would definitely be doing that. This one star is a lie, this place is just a scam. You have to go through the proper channels to get your drivers license an... Read More
If it was possible to give negative stars I would definitely be doing that. This one star is a lie, this place is just a scam. You have to go through the proper channels to get your drivers license and our province has really dropped the ball here. My wife did her exam for her G license at this house of b.s. and failed. She literally had made up laws written against her, i.e.. you aren't allowed to speed, but you should speed past this truck, cut him off, to make the exit, because that's what the examiner said she should have done. Or following too closely to another vehicle, I didn't realize that you are supposed to give 8 car lengths, the 3 car lengths my wife gave wasn't good enough. There are so many holes in what the examiner wrote out on my wife's test, she made up stuff to nit pick on. Bottom line here is that this woman that conducted the exam for my wife got into our car having already failed my wife as it was her first attempt at her G. They don't make enough money from those of us searching our couch cushions for loose change to buy gas with, they need to make sure we at least pay for this exam twice. I'm sad for the state of our country if you keep letting these idiots run it. Oh and I almost forgot, my wife had to wait almost 3 hours to even have the examiner come out as they "lost her paperwork" and they apologized knowing they made an error there, only to send out a woman who probably doesn't have a drivers license herself. Read Less
William Herrera
11 Apr 2018
REPORT
I did my g1 exit test yesterday and it was quick, the examiner, she's so nice and very comfortable to be with in the car. I passed and I am so happy, its not bad at all. the centre is quiet not too ma... Read More
I did my g1 exit test yesterday and it was quick, the examiner, she's so nice and very comfortable to be with in the car. I passed and I am so happy, its not bad at all. the centre is quiet not too many applicants. Read Less
B Pel
7 Mar 2018
REPORT
I've already written a review of this useless place, I just need to add something and educate the public. For the love of God, ladies and gentlemen, please stop referring to those village idiot examin... Read More
I've already written a review of this useless place, I just need to add something and educate the public. For the love of God, ladies and gentlemen, please stop referring to those village idiot examiners as instructors. Those examiners are not instructors, are in no way qualified to teach anyone or anything, and have zero knowledge about driving. They are uneducated monkeys off the street who were handed a sheet (a tablet as of not too long ago) and told where to mark. At least other test centers have examiners that are professional and know a thing or two about driving. The pathetic excuses for human beings at the Barrie test center should never be allowed near anything with wheels, never mind allowing them in cars with people who are under a lot of stress because they are trying to pass their G1 exit or G2 exit tests. If your time and money are things that are of value to you and you don't appreciate being treated like a piece of trash, stay far away from this place. Read Less
Kaitlyn Palladini
3 Aug 2017
REPORT
I call either the line is always busy or it's a voice machine asking you for your information I had to repeat calling 3 times and they always hung up on me and to try again later. I do it again and it... Read More
I call either the line is always busy or it's a voice machine asking you for your information I had to repeat calling 3 times and they always hung up on me and to try again later. I do it again and it happens again. Going in there the waiting time is extremely long and every worker there is either rude or miserable. No help at all. I'm surprised nothing has been done. Get new staff that actually enjoy this. I've seen so many horrible reviews. Read Less
Valentina Cioffi
11 Jul 2017
REPORT
Examiner failed me because I didn't accelerate to merge onto highway while there was a huge transport truck beside me. Also, he said I didn't look left and right when exiting a parking spot. Obviously... Read More
Examiner failed me because I didn't accelerate to merge onto highway while there was a huge transport truck beside me. Also, he said I didn't look left and right when exiting a parking spot. Obviously I did look, otherwise I couldn't have noticed the child running around beside his family's car. VERY RUDE VEEY RUDE VERY RUDE DOESN'T CARE IF YOIRE NERVOUS THEY JIST WANT YOUR MONEY. VERY SLOW WAITING LINE AS WELL! DO NOT BOOK HERE!!!!!! Everyone I know has had bad experiences here. Read Less
David Ottosen
5 Jul 2017
REPORT
As others have posted, the wait times are very very long, in large part due to the insufficient staffing. The first time I went, I was trying to exchange an out of country licence and had to wait seve... Read More
As others have posted, the wait times are very very long, in large part due to the insufficient staffing. The first time I went, I was trying to exchange an out of country licence and had to wait several hours only to find out I didn't have all the necessary paperwork; I will give the staff member credit, it was an unusual licence that I expected to have more troubles with but she simply pulled out her reference material and told me what I needed. After obtaining the necessary paperwork, I cam back and again waited about 90 minutes. Once I did get to the front, the process was pretty simple and easy. Should hire more staff, but once you get to your turn, things are pretty decent. Read Less
Brittany-Ann H
23 Jun 2017
REPORT
I have been told many people have found this place very efficient and polite. I do wish I could say I've had the same experience. To keep things short, far too many of my concerns were put to the si... Read More
I have been told many people have found this place very efficient and polite. I do wish I could say I've had the same experience. To keep things short, far too many of my concerns were put to the side and ignored, no matter how persistent I was. Will continue to go to Orillia for any further testing/drive test situations if needed. Hopefully the staff and overall company will eventually be better. Read Less
Valeriya V
20 Jun 2017
REPORT
Waiting hours- over an hour the first time, 1:50 the second time ( after an hour and a half when there was only one clerk at the desk for 30 minutes, a lady walked in and thanked us for being patie... Read More
Waiting hours- over an hour the first time, 1:50 the second time ( after an hour and a half when there was only one clerk at the desk for 30 minutes, a lady walked in and thanked us for being patient "... we are understaffed today..." Both times got different answers. The solution offered did not make any sense, so I got to another location in Newmarket. Even worse ( 40 minutes before I got to to the clerk). Told me a whole different story about the "solution" to my problem. After I called MTO I understood that there are to ways to go about my problem - I guess if the 3 answers from the clerks were combined and ''cleaned'' one could peace together the write answer. All in all the workers in drive test are incompetent and overworked, the waiting hours are terrible the facilities are understaffed. I lived in Alberta for a while, the difference is remarkable. Same services provided there are on a different scale of customer service and competency. Read Less
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Please call
(888) 570-6110
520 Bryne Drive
Barrie Ontario L4N 9P6
Business Hours
Monday
Mon
08:30AM-17:00PM
Tuesday
Tue
08:30AM-17:00PM
Wednesday
Wed
08:30AM-17:00PM
Thursday
Thu
08:30AM-17:00PM
Friday
Fri
08:30AM-17:00PM
Incorrect information? Let us know

DriveTest

Barrie, Ontario
(18)
520 Bryne Drive
Barrie Ontario L4N 9P6
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Please call
Monday
08:30AM-17:00PM
Tuesday
08:30AM-17:00PM
Wednesday
08:30AM-17:00PM
Thursday
08:30AM-17:00PM
Friday
08:30AM-17:00PM
{{staff.biography}}
Craig Moore
21 Jul 2026
REPORT
Took my kid to the drive centre today to take the test. Instructor refused the test due to a small crack in the windshield. Our other child had done the test a few months ago there - same car, same ... Read More
Took my kid to the drive centre today to take the test. Instructor refused the test due to a small crack in the windshield. Our other child had done the test a few months ago there - same car, same condition etc. The crack had been injected (repaired and made safe) and could not be felt inside or out. She suggested we speak to the supervisor because "she (supervisor) had the authority to allow the test if she desired." We were ushered to her office door where we waited while she finished typing something on her computer. "don't just stand there!" she barked.... nice professional greeting. No interest in looking at the windshield or helping in any way. If you can avoid this centre, I would. I would hope people like this would be weeded out of customer service positions if they are not equipped to deal with people. Read Less
Kailey Pye
5 Jul 2026
REPORT
Overall, we had a positive experience at the Barrie DriveTest Centre. The process was straightforward coming from Manitoba to switch our licenses, and if you come prepared with the correct documentati... Read More
Overall, we had a positive experience at the Barrie DriveTest Centre. The process was straightforward coming from Manitoba to switch our licenses, and if you come prepared with the correct documentation, everything moves along quite smoothly. One thing I couldn’t help but notice, though, was the knowledge testing area. It’s located in an open room off to the side, and with people constantly coming and going, conversations happening, and the office staying busy, it seems like it could be incredibly distracting for anyone trying to focus on an important exam. Not everyone tests well in noisy environments, and I think a quieter, more enclosed space would make a big difference for those who need fewer distractions to perform their best. Another area for improvement is the seating. There simply aren’t enough places for customers to sit while they wait, especially since this location seems to be busy throughout the day. With so many people visiting for knowledge tests, road tests, licence renewals, and other services, additional seating would go a long way toward making the experience more comfortable. This location is due for some renovations. Ontario drivers deserve a more organized, comfortable, and accessible one-stop shop that supports everyone, from first-time drivers to experienced motorists. Read Less
Connor Morrison
6 May 2026
REPORT
Mandy was my examiner for my G test today. She was an absolute pleasure to have as an examiner, absolutely lovely person. I was so nervous for my test and the conversation we struck up really calmed m... Read More
Mandy was my examiner for my G test today. She was an absolute pleasure to have as an examiner, absolutely lovely person. I was so nervous for my test and the conversation we struck up really calmed me down, which she later said she likes to do to calm people down so they don’t make any mistakes. Absolute gem! Read Less
Ghezal Gulistani
24 Apr 2026
REPORT
My experience taking the G1 drive test was excellent. The staff were friendly, kind, and professional throughout the process. I would especially like to thank the lady at the computer room window—she ... Read More
My experience taking the G1 drive test was excellent. The staff were friendly, kind, and professional throughout the process. I would especially like to thank the lady at the computer room window—she was very encouraging and considerate. She kindly offered me headphones, which worked perfectly and made a big difference during my test. I truly appreciate the support I received, and I’m happy to share that I passed my exam. Thank you very much. Read Less
Алихан плошенко
7 Nov 2025
REPORT
Introduction: I recently took the driver tests at the Barrie testing centre and wanted to share my experience and thanks. I had to take the tests three times — I didn’t pass the G test on my first att... Read More
Introduction: I recently took the driver tests at the Barrie testing centre and wanted to share my experience and thanks. I had to take the tests three times — I didn’t pass the G test on my first attempt, later passed G2, and today I successfully passed the G. Throughout this process I was very satisfied with every test and the overall service. I have experienced with men and women Main findings: ⦁ The service at the Barrie Driver Testing Centre is excellent. ⦁ Instructors do their job professionally and attentively; they must check and be careful with many different people and nationalities, which is not easy. ⦁ Negative reviews don’t reflect my experience — people, please be kinder and more understanding. Remember that instructors evaluate your performance in the moment; they don’t know your past experience. ⦁ I highly recommend the Barrie driver testing — it’s fair and well-run. Also I have problem with my language but it didn’t bother me Conclusion: Huge thanks to the instructors — I wish them patience and more recognition from management. To everyone preparing for tests: follow the rules, take care of yourselves and your loved ones, and trust the process. Read Less
Xian Grandison
22 Aug 2024
REPORT
I had a g2 test here and my examiner was not a very nice person. I was treated poorly anytime I tried to voice a reason for my small mistakes. My examiner was an old white lady named Jody and she clai... Read More
I had a g2 test here and my examiner was not a very nice person. I was treated poorly anytime I tried to voice a reason for my small mistakes. My examiner was an old white lady named Jody and she claimed that I was rude when I just tried to have a conversation with her. This lady said "unfortunately you passed" once the test had ended and completely soured my mood. She also slammed the door of my instructors car after and threatened to change her mind after the test. Read Less
clem
13 Nov 2021
REPORT
Wendy was my evaluator at the barrie location . I took my g2 test at the time. She is the best !!!!! Wendy thank you so much for making me feel at ease while doing my test. She is very friendly and i ... Read More
Wendy was my evaluator at the barrie location . I took my g2 test at the time. She is the best !!!!! Wendy thank you so much for making me feel at ease while doing my test. She is very friendly and i respect her so much. Read Less
nilo
13 Nov 2021
REPORT
i took my g2 test at the barrie location and Wendy was my evaluator.She was very comfortable, friendly and helpful as an evaluator.i felt confident in my driving so i get to exhibit defensive driving ... Read More
i took my g2 test at the barrie location and Wendy was my evaluator.She was very comfortable, friendly and helpful as an evaluator.i felt confident in my driving so i get to exhibit defensive driving which i learned from my instructor.thank you Wendy !!!! Read Less
chlo1900 chlo1900
5 May 2018
REPORT
So the other day, I was on my way to the drive test centre and there was a car with a driving school sign on it. This car was in front of me the from mapleveiw and king right up until the centre. T... Read More
So the other day, I was on my way to the drive test centre and there was a car with a driving school sign on it. This car was in front of me the from mapleveiw and king right up until the centre. The driver ran two stop signs while I was behind them. When we got to the test centre, I noticed an examiner getting out of the vehicle and walking away. I talked to the driver and he failed NOT because he ran the stop signs, but the examiner claimed he was too hesitant and took too long to proceed, hence impeding traffic!!!! He never did that, even once! This mental patient wanted him to rush through intersections controlled by stop signs!! And the best part about it...SHE NEVER NOTICED THAT HE ACTUALLY RAN THE STOP SIGNS!! How can garbage like this person be even employed there??? Horrible, absolutely horrible. These examiners need to actually know a thing or two about driving before they test people... Read Less
Max Maurice
25 Apr 2018
REPORT
Wait times are extremely long and the employee I had for my driving test (G) was tremendously rude. I am not one to blame others, I believe we need to take responsibility for our actions, but I can sa... Read More
Wait times are extremely long and the employee I had for my driving test (G) was tremendously rude. I am not one to blame others, I believe we need to take responsibility for our actions, but I can say with confidence that I failed my test because of this employee. Absolutely terrible. Read Less
Brian van Arragon
23 Apr 2018
REPORT
If it was possible to give negative stars I would definitely be doing that. This one star is a lie, this place is just a scam. You have to go through the proper channels to get your drivers license an... Read More
If it was possible to give negative stars I would definitely be doing that. This one star is a lie, this place is just a scam. You have to go through the proper channels to get your drivers license and our province has really dropped the ball here. My wife did her exam for her G license at this house of b.s. and failed. She literally had made up laws written against her, i.e.. you aren't allowed to speed, but you should speed past this truck, cut him off, to make the exit, because that's what the examiner said she should have done. Or following too closely to another vehicle, I didn't realize that you are supposed to give 8 car lengths, the 3 car lengths my wife gave wasn't good enough. There are so many holes in what the examiner wrote out on my wife's test, she made up stuff to nit pick on. Bottom line here is that this woman that conducted the exam for my wife got into our car having already failed my wife as it was her first attempt at her G. They don't make enough money from those of us searching our couch cushions for loose change to buy gas with, they need to make sure we at least pay for this exam twice. I'm sad for the state of our country if you keep letting these idiots run it. Oh and I almost forgot, my wife had to wait almost 3 hours to even have the examiner come out as they "lost her paperwork" and they apologized knowing they made an error there, only to send out a woman who probably doesn't have a drivers license herself. Read Less
William Herrera
11 Apr 2018
REPORT
I did my g1 exit test yesterday and it was quick, the examiner, she's so nice and very comfortable to be with in the car. I passed and I am so happy, its not bad at all. the centre is quiet not too ma... Read More
I did my g1 exit test yesterday and it was quick, the examiner, she's so nice and very comfortable to be with in the car. I passed and I am so happy, its not bad at all. the centre is quiet not too many applicants. Read Less
B Pel
7 Mar 2018
REPORT
I've already written a review of this useless place, I just need to add something and educate the public. For the love of God, ladies and gentlemen, please stop referring to those village idiot examin... Read More
I've already written a review of this useless place, I just need to add something and educate the public. For the love of God, ladies and gentlemen, please stop referring to those village idiot examiners as instructors. Those examiners are not instructors, are in no way qualified to teach anyone or anything, and have zero knowledge about driving. They are uneducated monkeys off the street who were handed a sheet (a tablet as of not too long ago) and told where to mark. At least other test centers have examiners that are professional and know a thing or two about driving. The pathetic excuses for human beings at the Barrie test center should never be allowed near anything with wheels, never mind allowing them in cars with people who are under a lot of stress because they are trying to pass their G1 exit or G2 exit tests. If your time and money are things that are of value to you and you don't appreciate being treated like a piece of trash, stay far away from this place. Read Less
Kaitlyn Palladini
3 Aug 2017
REPORT
I call either the line is always busy or it's a voice machine asking you for your information I had to repeat calling 3 times and they always hung up on me and to try again later. I do it again and it... Read More
I call either the line is always busy or it's a voice machine asking you for your information I had to repeat calling 3 times and they always hung up on me and to try again later. I do it again and it happens again. Going in there the waiting time is extremely long and every worker there is either rude or miserable. No help at all. I'm surprised nothing has been done. Get new staff that actually enjoy this. I've seen so many horrible reviews. Read Less
Valentina Cioffi
11 Jul 2017
REPORT
Examiner failed me because I didn't accelerate to merge onto highway while there was a huge transport truck beside me. Also, he said I didn't look left and right when exiting a parking spot. Obviously... Read More
Examiner failed me because I didn't accelerate to merge onto highway while there was a huge transport truck beside me. Also, he said I didn't look left and right when exiting a parking spot. Obviously I did look, otherwise I couldn't have noticed the child running around beside his family's car. VERY RUDE VEEY RUDE VERY RUDE DOESN'T CARE IF YOIRE NERVOUS THEY JIST WANT YOUR MONEY. VERY SLOW WAITING LINE AS WELL! DO NOT BOOK HERE!!!!!! Everyone I know has had bad experiences here. Read Less
David Ottosen
5 Jul 2017
REPORT
As others have posted, the wait times are very very long, in large part due to the insufficient staffing. The first time I went, I was trying to exchange an out of country licence and had to wait seve... Read More
As others have posted, the wait times are very very long, in large part due to the insufficient staffing. The first time I went, I was trying to exchange an out of country licence and had to wait several hours only to find out I didn't have all the necessary paperwork; I will give the staff member credit, it was an unusual licence that I expected to have more troubles with but she simply pulled out her reference material and told me what I needed. After obtaining the necessary paperwork, I cam back and again waited about 90 minutes. Once I did get to the front, the process was pretty simple and easy. Should hire more staff, but once you get to your turn, things are pretty decent. Read Less
Brittany-Ann H
23 Jun 2017
REPORT
I have been told many people have found this place very efficient and polite. I do wish I could say I've had the same experience. To keep things short, far too many of my concerns were put to the si... Read More
I have been told many people have found this place very efficient and polite. I do wish I could say I've had the same experience. To keep things short, far too many of my concerns were put to the side and ignored, no matter how persistent I was. Will continue to go to Orillia for any further testing/drive test situations if needed. Hopefully the staff and overall company will eventually be better. Read Less
Valeriya V
20 Jun 2017
REPORT
Waiting hours- over an hour the first time, 1:50 the second time ( after an hour and a half when there was only one clerk at the desk for 30 minutes, a lady walked in and thanked us for being patie... Read More
Waiting hours- over an hour the first time, 1:50 the second time ( after an hour and a half when there was only one clerk at the desk for 30 minutes, a lady walked in and thanked us for being patient "... we are understaffed today..." Both times got different answers. The solution offered did not make any sense, so I got to another location in Newmarket. Even worse ( 40 minutes before I got to to the clerk). Told me a whole different story about the "solution" to my problem. After I called MTO I understood that there are to ways to go about my problem - I guess if the 3 answers from the clerks were combined and ''cleaned'' one could peace together the write answer. All in all the workers in drive test are incompetent and overworked, the waiting hours are terrible the facilities are understaffed. I lived in Alberta for a while, the difference is remarkable. Same services provided there are on a different scale of customer service and competency. Read Less
Incorrect information? Let us know