I have had the absolute worst experience with this company. I genuinely cannot believe how disorganized and unprofessional they have been throughout the entire AR Training process.
The program consis... Read More
I have had the absolute worst experience with this company. I genuinely cannot believe how disorganized and unprofessional they have been throughout the entire AR Training process.
The program consists of one day of online learning followed by three 3-hour in-truck training sessions. I completed the online portion on Friday, and that’s when the problems began.
A full week later, late on Friday night, they finally sent me my schedule saying my first training session would be early the following week. This gave me almost no time to notify my employer or arrange time off work. On top of that, instead of the advertised 3-hour session, they scheduled me for a 6-hour “2-in-1” session because they had already booked my road test for Thursday morning of that same week.
I took the day off work and drove nearly two hours to the training location. I met the instructor, and then we waited for the truck. After waiting for an entire hour, we were told the truck wasn’t coming and the training was cancelled. Nobody had informed us beforehand.
I then drove to the main office to reschedule. They moved my Monday afternoon session to Tuesday afternoon. After I had already driven home, they emailed me late that evening saying it had been changed again to Tuesday at 8:00 a.m. I immediately replied explaining that 8:00 a.m. wasn’t possible and that I could be there by 10:00 a.m. I received no response.
Then, at 8:45 a.m. the next morning—45 minutes after they expected my training to begin—I got a phone call telling me that my instructor couldn’t make it after all and the training was cancelled again.
Instead of making any effort to fix the situation, they simply refunded everything and told me to call back in September. By this point, I had already taken three days off work, lost wages, spent hours driving back and forth, paid for the reports they required, and wasted a significant amount of my own time because of their repeated scheduling failures.
Not once did anyone offer a meaningful solution or take responsibility for the inconvenience they caused. This level of disorganization is completely unacceptable, especially for a company that advertises itself as being professional and trusted within the industry.
I would strongly recommend looking elsewhere for your training. Based on my experience, this company showed little respect for my time, my money, or my work schedule. I also I have everything to prove what happened. Read Less