This company only thinks about money and not the customer's needs.
I am a beginner driver and I warned them that I needed many lessons before the practical test; therefore, they would have to give me ... Read More
This company only thinks about money and not the customer's needs.
I am a beginner driver and I warned them that I needed many lessons before the practical test; therefore, they would have to give me at least one one-hour lesson per day for a week before the test. But they didn't do that; they scheduled a lesson every 15 days; this way, I couldn't memorize the whole procedure. They don't adapt the student's reality to the driving school, on the contrary, they want the student to adapt to the driving school's lesson schedule. They only informed me that the schedule was one lesson every 15 days after I signed the contract. This is dishonest.
On the eve of the lessons, the secretary would call me to say that I had a lesson the next day; on the last lesson, which should have been hours before the test, they didn't call me a day before to confirm the time I could attend the last lesson; the owner's explanation was that the secretary had gone on vacation the day before, so it wasn't possible to call and confirm the lesson. So, in the parking lot of the driving test location, while we were waiting for the examiner, he started pressuring me to pay the other half of the amount stipulated in the contract. He told me I would have to pay in cash or by bank transfer because he couldn't go to the driving school office since the secretary was on vacation and wouldn't be able to use the card machine. Since I don't carry cash, I had to make a bank transfer to him. During the 20 minutes it took for the money to arrive in his account, he kept pressuring me to cancel the transfer and try again because it hadn't worked. He owns a driving school and doesn't know that depending on the bank, a bank transfer takes 10 to 30 minutes to be processed. At no point did he think that all these events could destabilize me. He only thought about himself. All these events affected me deeply; I became nervous and couldn't concentrate, so I only drove a few meters and made many mistakes. The examiner made me drive around the block and park the car in the parking lot of the driving test location, saying I could come back in 10 days, better prepared.
On the day of the test, I missed work and therefore lost the opportunity to earn $360. I hope some beginner driver, like me, reads this review and doesn't make the same mistake I did when doing business with this driving school.
*Edit:That same afternoon, I went to another driving school to restart the process and explained what had happened with Alves Driving School, hoping to avoid a repeat of the same problem. The new school assured me I wouldn't have any issues with them; if they felt a student wasn't ready, they were legally permitted to reschedule the exam for a later date, provided they did so at least 48 hours in advance. Alves Driving School never mentioned that rescheduling was an option; they almost certainly do this on purpose so the student fails and has to start a new contract. This is further proof that they care only about money, not the customer's needs. Read Less