Angela was excellent. I came to do some licencing mid morning on a week day so there was a queue but it wasnt hectic. The 3 staff on desks were all polite and very efficient. Angela was able to help me fully, answering all my queries and helping me do what I needed. She was very aware of what else was going on in the queue and making sure everyone was getting seen as soon as they could. Was very pleased with all the help and information, delivered very kindly and politely Read Less

My friend and I attended this AA branch for an overseas driver licence conversion. Unfortunately, our experience was very disappointing. From the beginning, the staff member assisting us (a lady wearing glasses) was rude in her manner. After confirming that we did have an appointment, she reviewed our documents, including translations, overseas licences, passports, and application forms. She stated that the information about an expired licence on the form was incorrect, even though we had carefully checked and confirmed that it was correct. She then said that the date of birth was missing from the translation, even though the overseas licence itself does not include a date of birth. When we explained this, she checked our passports, where the date of birth was clearly shown. The only issue raised was that the month of birth was written in our native language in the passport. I translated it into English for her, and it also matched the information on the application form. Despite this, she responded in a dismissive and disrespectful way, saying she could not speak our language, and refused to proceed—even though all documents were valid and consistent. She then spoke to another staff member and informed us that she would not help us with the conversion. What was most upsetting was the strong feeling that she did not want to assist us from the beginning. This was confirmed when we visited another AA branch the same day, where our documents were accepted without any problem and the licence conversion was processed smoothly. This was the first time in New Zealand that I have felt treated differently and disrespected because of my background. We are immigrants, but above all, we are human beings and deserve to be treated with courtesy and respect like anyone else. I hope this feedback is taken seriously so that future customers are treated in a more professional, respectful, and inclusive manner. Read Less

I had to apply for a Kiwi Access Card, & found that very difficult, at my age From the attendant at the door, to the staff members at the counter, I encountered nothing but kindness, & professional help. Many thanks to you all. I shall definitely recommend your branch to friends & relatives. Read Less

I have had a horrible experience with the AA driving lessons which were taken at AA Shirley. I have gone for my restricted today and failed because my driving instructor taught me everything wrong. As soon as my test finished she said to me I can tell you have had AA driving lessons with Tulsi. Everyone who has had him that I’ve taken has failed. He taught me completely the wrong things, many of which led my driving to be unsafe and wasted me $180. I am extremely disappointed you should have better AA driving instructors who actually know the laws of the road. I will be filing a serious complaint about this. As you have held back a teenager from getting their license and it is disgraceful. Read Less

I have had terrible experience at this branch when trying to get my passenger license. I Was served by Keitha and she was not very helpful also did not look through the documents properly was very disinterested in the whole process. After talking to NZTA I found out that that they should take these documents and had to make another trip Read Less

A generous 3 star. Agency suffers from mis-communication. I rang around 5 days before doing my class 6 learner's theory test whether I could make an application and proceed to do the test at the same time (to which the young lady on the phone said 'yes' though somewhat unconfident in tone) I didn't know how the whole process worked so I trusted what she said. I handed in my filled out application on the day and was asked on what time I wanted to book. Shocked to hear that I would have to come back the next week. Luckily Riccarton AA was open that day for a session. Have had a previous bad run with getting my class 1 full here so not really interested in coming back. The Riccarton AA has a much more relaxed, friendly and professional appeal to it. There are some nice workers at the Shirley agency though the dysfunctional and tense element from those I dealt with puts me right off. Read Less

I had horrible service and quite a frustrating experience with an Indian guy who wouldn't accept my Id that I had more than enough for and more than the website said was needed told me I would be fine but later turned me down when I couldn't log in to ird or have a bank statement told me to come the next day. I work all week so I don't have time for that he then found that funny won't be coming back. Read Less

Today morning i did my overseas license conversation from Anna, I am not sure about her name but she did a fantastic customer service, great knowledge about the product and fast too!!!! actually she is sitting in the AA membership service but she handled my license conversation!!! Great service AA!!! Read Less

Shirley's AA centre seems to be especially lacking in terms of their staff attitude. Specifically, one training officer seemed questionable at best for continuously doling out failing marks for unjustifiable reasons. Very eager to intentionally fail applicants and then proceed to promote their driving school. Another staff has also kept 'recommending' (pushing on) unneeded insurance for irrelevant relatives, even after polite declining. Perhaps their staff service has changed over the past year? Best to take your skills to VTNZ, where you won't be scrutinized for perfectly safe and decent driving. Pity the Riccarton AA no longer does practicals. Read Less