Kia ora, A loved one of mine had a negative experience at this AA. The staff were unhelpful, judgmental, and passive-aggressive, and the behaviour appeared to be encouraged among them through looks and smiles. There were no name badges visible, making accountability difficult. After reading other reviews, this appears to be a pattern of behaviour. As a result, my loved one and others from that day have chosen to go elsewhere to book their licence. I would recommend going elsewhere. Read Less

I came into this AA site Wednesday morning this week to renew my expired DL, after calling first to ensure they were able to provide the service I needed, I was told in a condescending manner “yes, that’s what the AA do”, this came off as a bit of a strange thing to say as I think the AA do more than licensing, and not all sites operate the same/provide the same services. I went in (for context it was very quiet just myself and one other customer) and handed my license over at the counter; this was then met with an audible scoff and a judgemental-toned comment around the length my license had been expired for “did you only just realise it was expired”. What has this got to do with processing my renewal? – it was well within the 2-year expiry time frame. I replied with a brief no, to which nothing else was said. It wasn’t until I left that I felt the need to raise this. That staff member did not have any idea why (and therefore felt the need to ask for her own information) or was not required to know why I had an expired licence – there could be many reasons for this; living overseas, unable to drive due to medical conditions, change of lifestyle/work to name a few. While my license renewal was being processed this staff member also spoke to her colleague in a rude manner asking her to assist the 3rd staff member with her task that “she always does wrong”. I can only assume (since this seems to be the theme) she is the CS manager for this site and would be quite difficult to work with based on this short 15-minute visit. None of the rude and assumptive language/questioning has any impact on whether the staff member being able to renew the license or not, nor did the high and almighty attitude this woman was outwardly displaying applicable to her scope of work in a customer service role. I can only hope that the line of management above her has been made aware and has a process in place for providing personal development in this CS role. Read Less

Terrible experience at Rangiora AA. Lady was very rude to my son, very slow, and had a argument with work mate in front of us ,so unprofessional couldn't wait to get out of there. Lady had shoulder length blonde hair her name tag was turned around the wrong way so couldn't get her name will not back there a horrible place 🙄🤯 Read Less