I had a very frustrating experience New Starters Driving School. My first instructor was great, but unfortunately his licence expired, so I was assigned another instructor — the owner of the school. A... Read More
I had a very frustrating experience New Starters Driving School. My first instructor was great, but unfortunately his licence expired, so I was assigned another instructor — the owner of the school. At the start, he was okay, and I told him I’m a nervous driver who gets stressed while driving. He seemed to understand, and I continued lessons with him, spending over £1500.
After my first driving test, I failed. At that point, he told me it was fine to go on holiday for 2 weeks and that when I came back, we would discuss the next steps. I followed his instructions and tried to get back in touch once I returned, calling and sending messages, but received no response. On my last attempt, I asked him to at least give me an answer so I would know whether to continue with him or find another instructor. His only reply was, “I’m just waiting for a test date, that’s it.” After that, I never heard from him again.
Because of the lack of communication and support, I had to find a new instructor from a different company on my own — and only then was I able to pass my test. I am extremely disappointed with this school, especially after spending so much money and putting my trust in them. If you are a nervous driver, I would think carefully before choosing this school, as they may leave you unsupported when you need guidance the most. Read Less