I booked a 60-minute session for my 16-year-old daughter at Bluewater on 9th April. While the staff were polite on the day, the service delivered was significantly below what was advertised and paid for. The session was split into a 20-minute mandatory safety briefing and 40 minutes in the car. However, out of those 40 minutes, the car was in motion for a maximum of 10 minutes. The remaining 30 minutes were spent stationary on the track. What made this particularly frustrating was that I observed five other vehicles on the circuit at the same time. Those cars were in motion for the vast majority of their 40-minute driving window, proving that there were no issues with track congestion or "traffic flow" that should have prevented my daughter from driving. At a premium price point of nearly £100 per hour—more than double the rate of a standard on-road driving lesson—the expectation is practical "driving" time. Paying this premium for my daughter to sit in a parked car for 75% of her "driving" time is unacceptable. When I raised this with their customer service team (Claire Harris), the response was dismissive. They claimed that being stationary is part of the "instructional guidance" and even used my daughter's politeness at the end of the lesson as a reason to deny a refund. They essentially dared me to escalate to my bank rather than taking accountability for a clear lack of service. If you are looking for actual driving time for your teenager, I would suggest looking elsewhere. Extremely disappointed with the lack of value and the "take it or leave it" attitude toward a legitimate complaint. Read Less

My son is 10 year old and the instructor was telling everything about the gear and the car and my son did this for 2rd time for young driver,And The 1st time when my son was 9 before his birthday, he had a great experience but for second time it was bad experience,What a bad experience at young driver! Read Less