when i came they experienced the server down for the theory test which makes me devastated but i like how the staff handle the situation. i chose to wait and sat there and they didnt bother me, they give clear information about what can i do next. the staffs are friendly, which makes me feel better even tho i have to wait for an hour! kudos sofas comfortable, warm and al facilitation are good Read Less

Hi there to AA Centre Manukau, Today 2.30pm I tried to call AA Manukau branch for membership it had been ringing only no one answered and at last voice message said bye bye you can contact us next time your call is disconnected it was 2.50pm, I know it closes at 4pm but ringing 2.30pm I am pretty sure someone could have answered it which is called customer service , it means the staff are not bothered about the customers, how about if there was something agent think of this, the Manukau branch has gone pretty down just because of multi cultural staff are working there compared to before when there were reliable honest staffing, it’s very sad and simple that I heard from other people to the customer service is horrible there, hope who ever is incharge of this facility would they be please look into it, work harder to make it better AA . The staff working here are just for easy money seems not doing their jobs to the best level and some even seems they don’t know exactly what they’re doing , What the heck this place has ruined. Read Less

Subject: Serious Concern Regarding Lack of Public Toilet Facilities at AA Manukau Dear AA Management, I would like to formally raise a complaint regarding the lack of public toilet facilities at the AA Centre in Manukau. The Manukau branch serves hundreds of customers every day, and it is common for people to wait in queues for two to three hours before being served. Despite these long waiting times, there are no toilet facilities available for customers. What makes the situation even more concerning is that if a customer leaves the queue to use a toilet elsewhere, they risk losing their place and having to start the waiting process again. This creates significant inconvenience and stress, especially for elderly people, pregnant women, parents with young children, and individuals with medical conditions. It is difficult to understand why this major gap in customer service has not been addressed. While staff members have access to their own toilet facilities, members of the public are not allowed to use them. Instead, customers are directed to use the toilets at Pak'nSave, which may require leaving the premises and losing their place in the queue. Directing customers to another business for such a basic necessity is unacceptable and reflects poorly on the customer experience. Access to toilet facilities should be considered a fundamental requirement when customers are expected to wait for extended periods. I respectfully request that AA urgently review this issue and implement a suitable solution, such as providing public toilet access or introducing a queue management system that allows customers to temporarily leave the queue when necessary. I hope management will take this matter seriously and act promptly to improve the experience for all customers visiting the Manukau branch. Yours sincerely, Public Read Less