Jaime is the most amazing driving instructor! So relaxed and chill, he put my daughter at complete ease so she could learn to drive very well! She had been very nervous to drive so had waited until she was 19. Jamie is a very patient teacher and I could not be more impressed with her driving skills after her lessons. She passed her exam first try. Linda in the office is amazing! Terrific with communication and attention to scheduling! We are so thrilled we chose this driving school and recommend it wholeheartedly! Read Less

I did not have the patience to teach my sister how to drive so I called this school a couple weeks ago. The office manager Linda was so helpful and talked me through the process. She even took time to repeat herself and tell my 18 year old sister all about the classes and what each one entailed. My sister then went to her first lesson with Jamie the instructor. He was superamazing, patient, and fun! He got my sister to feel confident and she succeeded. Will definitely used them again when needed. My sister has a few friends who are signing up for classes now with Jamie. Read Less

I had a negative experience with this business.  My son had to complete 3 two hour behind the wheel sessions after he received his permit.  We had to reschedule the first appointment within the 48 hour cancel policy.  There was a $40 fee.  I agreed to pay it because we did not reschedule before the 48 hour deadline.  That was my mistake.  $20 goes to the school and $20 goes to the driving instructor.  My son did his first two appointments.  He was scheduled for his third appointment and was very sick that day.  He missed school that day and the day prior.  Because I knew how inflexible the school was about rescheduling inside 48 hours, I forced my sick son to go ahead and take the lesson.  He got in the car with the instructor and she could see immediately that he was not feeling well.  She thought it was unsafe for him to be behind the wheel so she told him to not take the lesson and reschedule.  Several days later I called to reschedule and Linda told me that I was responsible to pay the cancel fee.  She said that the driving instructor did not want the $20 that goes to her (because she knew how sick my son was) but that I was required to pay $20 to the school.  I told her I did not think that was fair as that the instructor told my son to not drive.  I explained that he was there on time and ready to drive.  Linda then proceeded to tell me that the instructor did not have the authority to do that.  She asked me if she should fire the instructor.  She told me that the instructor had been there three months and had repeatedly asked for days off. I told Linda that none of that was my business.  She then told me that nobody called her to tell her my son was sick.  I replied by saying I knew they were very inflexible so I did not bother to call.  She told me that she did not understand illnesses, that she had worked for 40 years and never been sick.  Again, i said that was not my business.  She became very heated and upset.  I paid that school in excess of $400.  While Jamie was very pleasant and mellow, this encounter with Linda was not right.  Very poor customer service.  I would never use them again and would never refer them to anybody else.  Please beware. Read Less

Linda and Jamie are the best!!! Linda worked so hard to get my son scheduled before his driving test, thank you so much Linda!! And Jamie has over thirty five years of training experience under his belt, he couldn't be more qualified to teach driver training, you really couldn't be in better hands!! Read Less

Not sure what negative experience the other reviewer had but ours was positive.  This is a small operation, a little funky but they covered all bases and delivered a thorough classroom and on-the-road driving experience.  My son passed both the written and driving tests the 1st time (with very few errors) after a full course of sessions with Universal.  Whew! He and a buddy liked that the school was located in Carlsbad Village - easy to walk to lunch spots during the breaks.  Ray, his driving instructor, was a very good fit for my son's learning style. Read Less

Avoid this school. After posting a negative review I was sent a letter from their attorney demanding I retract it. The purpose of Yelp is to make our lives easier and more informed as consumers - unfortunately I'm not Gandhi and cannot fight a battle for the better good and engage in a legal battle so...they win, my review is gone Read Less