Extremely unprofessional and disappointing experience.
We booked a driving lesson for my wife and clearly agreed in advance that the lesson would be conducted using her Tesla. The company confirmed a... Read More
Extremely unprofessional and disappointing experience.
We booked a driving lesson for my wife and clearly agreed in advance that the lesson would be conducted using her Tesla. The company confirmed and accepted this request. However, on the day of the lesson, the instructor arrived 10 minutes late. When my wife asked about the delay, he responded rudely, claiming that California law gives him the right to take a 10-minute break every two hours and that he had βtaken it in advance.β
Things got worse when the instructor refused to conduct the lesson using her Tesla, despite the prior agreement with the company. Instead, he showed up with the companyβs vehicle, which was in very poor condition β dirty, with a bad odor, and with a malfunctioning air conditioning system.
The instructorβs behavior was completely unacceptable. He had poor personal hygiene, repeatedly spat out the window, and engaged in extremely inappropriate behavior inside the car. At one point, he even left my wife standing outside the car for about 30 minutes, simply watching him drive and park without any explanation or instruction.
During the lesson, he was shouting at her in a harsh and discouraging manner, offering no proper guidance. He repeatedly told her that she would fail the driving test and would never get a license because she is βnot educated enough,β which is both unprofessional and insulting (especially considering she is a medical doctor).
This experience caused significant emotional distress, frustration, and complete loss of confidence. She gained absolutely no benefit from the lesson.
When I contacted the company to file a complaint and requested a refund due to the poor service, emotional harm, and clear breach of agreement, they refused. Their justification was that the instructor was βhaving a bad day,β which is completely unacceptable and not the customerβs responsibility.
I strongly do NOT recommend this company. This was a waste of time, money, and a very upsetting experience. Read Less