EDIT as of 3/18/19: A representative of the business has reached out to me to correct some of the statements I made here. First, the first instructor who came out to work with my son is still with the... Read More
EDIT as of 3/18/19: A representative of the business has reached out to me to correct some of the statements I made here. First, the first instructor who came out to work with my son is still with the company. He has been given additional training so that his lessons are more effective. Second, it's not unusual for them to send out different instructors for each lesson. I can see the benefit of having different instructors but I also think that it could be beneficial for a student to have one instructor for all three sessions. I could have asked to have the same person who did the second lesson come out for the third and they would have made their best effort to accommodate my request.
I appreciate the representative taking the time to reach out and rectify my dissatisfaction.
______
In a word: disappointed. When I signed up my son for driving lessons, I was told they would continue to instruct him even if he didn't pass the first time. Unfortunately I didn't get that in writing. I spoke with a young lady as well as the owner before I agreed to sign him up. They both assured me that he would get additional lessons at no charge if he didn't pass the first time. Well, my son took his test yesterday and didn't pass. I immediately called to schedule additional time. The representative told me that she had not heard of them offering additional lessons if the student doesn't pass the first time. She said she'd speak to the owner and get back to me. Although she was very polite and professional, they are not going to honor what I was told. (Again, I know I should have gotten it in writing.)
Here are some other issues I had that should have been red flags. First, I signed him up for 6 hours of lessons (3 - 2 hour sessions). He had 3 different instructors for each session. The first time, they picked him up from school. He was supposed to be picked up at a specific location. Although I advised the office person that students are not supposed to be picked up at that location, she insisted that they always pick up there and it's not a problem. Someone forgot to tell the instructor because he was not there and advised me that no one told him where to pick up my son. Strike one.
About a week after the first lesson, I took my son out to run to the grocery store. He wasn't braking adequately and almost hit the car in front of him twice. Isn't braking Driving 101? I asked my son what he was taught at his first lesson, he said nothing. He just let me drive. Strike two.
The second lesson went better. The instructor was professional, showed up on time and at the right location and, after talking to my son, seemed to have provided adequate instruction.
The third lesson was good too. Again, I wasn't present, but after questioning my son, seemed to provide adequate instruction. She told my son she thought he was ready and that he would pass.
My son got points taken off because he didn't know were the hazard lights were in the car or where the defogger was. He told me the instructor didn't review this with him. The person who returned my call said she spoke with the instructor and that was reviewed with him. HMMM? Who should I believe? A company that says one thing and then doesn't honor it or my son?
Also found out that the office person who I spoke with when I signed up my son no longer works there. The first "instructor" who took my son out also doesn't work there anymore. Strike three.
His twin brother will be getting his permit in a week or so, guess who won't be getting anymore of our business... Read Less