My mother and I signed up to take this course with hopes it would provide a safe and supportive learning environment; however, we were very disappointed by the conduct of the instructor, Chris C., assigned to our group. He arrived 20 minutes after having to call one of the students in the course to come get him. Before beginning the course, Chris was adamant that after 3 drops of the motorcycle, we are forced to reschedule which was odd considering the price we paid coupled with the fact that we heard from two different people who have taken the course previously that this had not been a rule during their previous course. Drops understandably happen during early training. Unfortunately, my mom and I ended up dropping twice during the first day and were both told we had to reschedule. Chris showed zero concern for how we were doing physically or emotionally after each drop. Rather than offering any advice to correct our errors, his focus was entirely on the paperwork related to the incident. When attempting to seek clarity or assistance, he made it clear that he did not have time to help individuals due to the size (8). His tone was dismissive and belittling, it felt as if completing the class well ahead of schedule was more important to Chris than ensuring all students were learning safely or feeling supported. As beginners, we signed up for this course expecting patient guidance. We did not anticipate being brushed off or made to feel like a burden. I truly believe in the value of the MSF program and the mission of promoting safe motorcycling. But this experience left us both shaken and discouraged. Our hope is that the instructor, Chris' conduct be reviewed and consider reinforcing with all instructors the importance of empathy, communication, and individual support-especially for new riders. Read Less