Given the volume of positive reviews for this school, I expected a structured and professional learning experience. What my wife received was not consistent with that standard.
She prepaid for three l... Read More
Given the volume of positive reviews for this school, I expected a structured and professional learning experience. What my wife received was not consistent with that standard.
She prepaid for three lessons. Across the first two, very little substantive instruction was provided. The majority of the material was deferred until the final session, where it was rushed through all at once. That is not an effective way to teach a new driver.
The larger concern was the instructor’s approach. The instructor, Luis, spoke to my wife in a way that felt more like scolding than instruction. When she didn’t immediately understand something, he would repeatedly ask, “Do you understand?” in a raised, urgent tone. When she made mistakes, he told her, “Your problem is that you don’t listen!”—which is not constructive teaching.
During a follow-up call, Luis acknowledged that he raised his voice, but described it as a “command voice.” Regardless of how it is labeled, that approach created a pressured and discouraging learning environment for a new driver.
A three-point turn was demonstrated once, with the expectation that she would immediately perform it. When she struggled, instead of reinforcing the skill within the lesson she had already paid for, the conversation shifted toward purchasing additional lessons.
She came home visibly upset after the session. That should not be the outcome of a paid instructional environment.
We contacted the school to resolve this directly. The only solution offered was a discounted additional lesson—effectively asking us to spend more money rather than addressing the quality of what was already provided.
Given the number of positive reviews, I hope this is not representative of the broader standard. But it was our experience, and it’s worth being aware of.
Update: After raising these concerns directly with management, I was told the director would contact me by Friday. No follow-up occurred. When I called back the following week, I was informed that the director no longer intended to contact me because this review had been posted.
At this point, I do not feel the school made a meaningful effort to address the concerns that were raised. Read Less