Horrible customer service and unclear, unhelpful communications, and they change their "in-person" classes to Zoom at the last minute. Not worth the $600 we paid.
My husband signed our son up for the ... Read More
Horrible customer service and unclear, unhelpful communications, and they change their "in-person" classes to Zoom at the last minute. Not worth the $600 we paid.
My husband signed our son up for the Joshua's Law Course at the Athens location. The course we were initially sold was for classroom instruction and six hours of driving time. They later changed this to Zoom classes and didn't inform us until two days before the class started. Despite the fact that making a 15-year-old sit through an eight-hour Zoom meeting every day seems like a special kind of torture, we went along with it. We set up Zoom on his computer and got him a web cam -- both my husband and I work in IT, so none of this was new to us.
However, the morning of the Zoom course, our son couldn't get into the Zoom session for class, because his name wasn't right in his profile -- the teacher wouldn't let him in as a guest, and he couldn't set up a Zoom account because Zoom requires you to be 16 to set up an account. Why is a school that offers teen driving classes using a tool that doesn't allow teenagers create accounts?
We tried to troubleshoot with our son as much as we could, but despite our IT backgrounds, we couldn't help him get in. We called the office multiple times before anyone picked up. Caree Love was rude and unhelpful when we finally got her to answer -- she seemed to not care at all that our son couldn't get into the Zoom course that he'd been trying to get into for 30 minutes. When we asked about driving time, all she would say was "It's in your email,' -- no details about what to look for. When we finally found the email, it was about student portal, with no mention of "here's how you schedule driving time." Their website is also misleading and unclear -- why advertise you offer classes in multiple locations if it's all on Zoom anyway?
If you have a teen in the Athens area and are looking to meet the Joshua's Law requirements, do not sign up A1 driving courses. There's a better one at North Oconee High School that's open to local kids and costs about the same. If we'd had known about that one before we signed up for A1, we wouldn't have wasted $600 on this incompetent business. Read Less