My daughter called your office to ask a few questions and, while she was speaking, the employee who answered the phone, Ms. Etra, hung up on her. Although she did call my daughter back and asked if she had any other questions, my daughter said the conversation still felt rude and unwelcoming. She asked one more question but didn't feel comfortable continuing because of the employee's attitude. Thinking there may have been a misunderstanding, I called the office myself. Unfortunately, I had a similar experience. The employee sounded irritated that we were calling with questions and immediately asked if we had looked at the website. While I understand that many answers may be available online, people often call because they need clarification or prefer speaking with someone directly. I also mentioned that she had hung up on my daughter during the initial call. Her response was simply that she had called her back, as though that excused what had happened. When I asked if there was another location I could contact, she replied that she wasn't from the area and didn't know. I even tried to lighten the conversation with a joke, but the interaction remained cold and unprofessional. The person answering the phone is often the first impression people have of your business. Unfortunately, this experience left us feeling unwelcome and discouraged. More importantly, my daughter was simply trying to learn how to handle business professionally by making the call herself, and she deserved to be treated with patience and respect. I hope management sees this review and uses it as an opportunity to reinforce the importance of courteous customer service. Everyone deserves to be treated with respect, especially a young person who is making an effort to learn and ask questions. Read Less

Thr instructor Brock was awesome he helped me out alot even though I didn't do as much training with him but I remembered all thr things he showed me on what to do and I thank him for that now that I have been driving for 9 years ty again Read Less

I came to Brock's Driver's Education School to sign up for a defensive driving class and my experience with Detra Phelps was horrible. When I called the office she had a nasty attitude on the phone, barely gave me any information about the class. When I showed up in person it was even worse. She cut me off while I was talking, rolled her eyes at me, and literally walked away from me mid conversation while I was asking questions about the class. I ended up signing up because I needed the class but the level of disrespect was unacceptable. Management needs to reevaluate who they have representing this business. I would not recommend this location to anyone based on how I was treated. Read Less