I purchased a lesson + road test package from Newton Driving School. I already have extensive driving experience from my home country and clearly explained that I mainly needed guidance on U.S. exam p... Read More
I purchased a lesson + road test package from Newton Driving School. I already have extensive driving experience from my home country and clearly explained that I mainly needed guidance on U.S. exam procedures.
During the lesson, the instructor only taught parallel parking, three-point turn, reversing, and briefly mentioned speed limits. That’s it. I was never informed that hand signals would be tested — even though, as I later learned from the examiner, this is literally the first thing they ask.
On exam day, the staff didn’t even know I was coming. I was given paperwork at the last minute and everything felt disorganized.
When I got into the car, the examiner immediately asked me to demonstrate hand signals. Since nobody from the school had ever explained or practiced them with me, I failed instantly.
I went inside to ask the manager, Gilya, why this was never mentioned. Instead of trying to understand the situation, she immediately became defensive and claimed they show hand signals to everyone. I asked her to call my instructor directly and confirm whether he personally showed them to me. She called him and framed the question as:
“Is it true that we show hand signals to all our students?” — which obviously guaranteed a “yes” answer.
She made no attempt to actually investigate. She wasn’t present at my lesson or exam and had no idea what was or wasn’t shown to me. When I suggested checking the dash camera footage from the lesson car, she refused.
Then things got much worse.
She told me “get out!”, and after I asked in English what she said, she started yelling “Get out of here.” Multiple times.
This level of disrespect was shocking. I paid $275 for this service. I simply asked a reasonable question about something that caused me to fail, and I was treated aggressively and humiliatingly.
If you choose this school, understand this: the moment there’s any problem, you won’t get help — you’ll get hostility.
This was the worst money I’ve ever spent. Completely unprofessional behavior, poor communication, zero accountability, and absolutely unacceptable customer service.
I strongly do NOT recommend Newton Driving School.
If I could give negative stars, I would. Read Less