I unfortunately failed my first test at AK Services the first time, but had a very good experience with the instructor Justin so I knew I wanted to return. After having an equally, if not better experience the second time with the same instructor, I thankfully passed my road test! Props to Justin for being a great guy and instructor Read Less

Justin is an excellent examiner. He's clear in his directions and makes sure the tester understands the rules and process. We found AK Services after a couple canceled appointments with Same Day Road Test. The other place canceled appointments two weeks in a row on the morning of the test. That's hard on a teen that is already anxious about a exam. Now we're having to request a refund for the appointment Same Day Road Test couldn't deliver! AK Services is clearly a more disciplined business and a better choice from the beginning. Read Less

I normally don’t leave negative reviews, but I’m sharing this to help others choose their road skills testing company more carefully. I have been driving for 19 years, probably more experienced than the examiner.. so I am very familiar with safe driving practices and road rules. I had an International license and needed a MI drivers license. However, during my test the examiner seemed unfamiliar and uncomfortable with electric vehicle from the start, struggling to open the door to understanding how the car drives and how the car works. Instead of focusing on my actual driving performance, the interaction felt unnecessarily difficult simply because of the type of vehicle I was using or if he was not in a good mood at all. What raised a red flag for me happened after the test. After failing me intentiinally, the examiner said: “You are free to go with whichever company, but if you come back to me I’ll give you a $10 discount.” That comment made the situation feel less like a fair assessment of driving ability and more like encouraging people to return and pay for another test.. a cash flow! A road test should evaluate driving skills and safety, I went with next company on the list and got passed with outstanding complements. Glad I didn’t paid them more. The experience with this scammer company basically cost me two hours of my time, which unfortunately I will not get back. I would recommend future applicants choose other road testing companies in Livingston County that focus on a professional, fair, and objective evaluation of driving skills. Response to AK Services's reply ****************************************** First, I understand that examiners have a responsibility to ensure road safety, and I respect that. However, my review reflected my personal experience during the interaction, not just the result of the test. It seems my honest review may have upset some people. That was not my intention, but I believe customers should be able to share their experiences openly. From the moment the test began, the communication style of the examiner felt unnecessarily aggressive and intimidating. I was genuinely surprised by the tone of the interaction. Even today I still wonder why the interaction started in such a confrontational way. Regarding the situation mentioned about a potential accident, the vehicle was under control and stopped safely in the intersection. There was never a realistic risk of an accident. Since my vehicle was a Tesla, I also want to clarify some technical points: - The car clearly shows if a self-driving is on on. thescreen. - The car do not operate autonomously if the driver is actively controlling the vehicle. Any steering input or brake press immediately disengages automated functions. - Additionally, Tesla vehicles CANNOT and will not perform automatic parking in between cones used during road tests — that feature simply DOES NOT work in that environment. This is why I believe examiners should be trained AND stay updated on how new vehicles and electric vehicles operate, as many drivers today use these cars. Finally, after that experience I took the test with another company. I borrowed a Toyota from a neighbor and passed on the first attempt. The difference was the interaction: the examiner was calm, respectful, and professional. The environment felt focused on evaluating driving skills rather than creating tension. My review was not written out of anger but to share my experience and encourage improvement. Instead of analyzing my other reviews online, it might be more productive to focus on improving customer interaction and ensuring examiners maintain a professional and respectful tone during tests. I wish your company the best and hope future applicants have a smoother experience. Read Less