Our instructor, Ms. Moon, was unresponsive and unprofessional throughout the experience. During lessons, she took personal phone calls while teaching, which made the student nervous and distracted. Sh... Read More
Our instructor, Ms. Moon, was unresponsive and unprofessional throughout the experience. During lessons, she took personal phone calls while teaching, which made the student nervous and distracted. She also made inappropriate comments pertaining to race, which was completely unacceptable.
One lesson that was supposed to last an hour was cut short to only 45 minutes because of her own personal obligations. She said she would “make up the time later,” but we had already paid the full amount upfront and felt stuck continuing with the program.
Ms. Moon was informed that her behavior and conduct were inappropriate and not good business practice, yet the problems continued.
The final issue was on the day of the driving test. The student paid for a 2-hour session that included a one-hour lesson before the DMV test. However, after dropping the student off at the DMV, Ms. Moon left immediately, leaving the student with no ride home after the test. A family member had to leave work to pick the student up.
When we explained that this was unacceptable, Ms. Moon told us the driving school charges an extra fee if the instructor waits for the student during the test. This was never clearly explained beforehand and felt extremely misleading considering the amount already paid.
Overall, this was a very disappointing experience and felt like false advertising. I would strongly recommend avoiding this company, especially Ms. Moon. Read Less