We booked Dil’s Road Test Package based on a recommendation. This package is supposed to include pick-up, a 1.5-hour practice session, transportation to the test, and a ride home. Denise, who was very... Read More
We booked Dil’s Road Test Package based on a recommendation. This package is supposed to include pick-up, a 1.5-hour practice session, transportation to the test, and a ride home. Denise, who was very nice and helpful, confirmed my daughter’s 9:30am pick-up for her 11:00am road test.
By 9:45am, no one had arrived. When I called, the instructor/owner gave a string of excuses for being late, one of them being that he was not informed that this was for a driver test. He then changed the plan entirely, saying he would pick my daughter up after 10:00am for her 11:00am test and would not be bringing her home from the test, that I would need to pick her up.
I was confused and upset by all these changes. When I tried to address the changes, he talked over me, deflected responsibility, and blamed “miscommunication” rather than taking any accountability. He was rude, argumentative, and dismissive. On top of that, he expected me to go to Edison to pick up my daughter, despite the service we had booked and confirmed.
I understand that delays can happen, but the way this was handled was completely unprofessional, last-minute changes, poor communication, and no accountability. The interaction was rude, argumentative, and stressful at a time that should have been smooth and supportive for a student taking an important test.
I would strongly recommend looking elsewhere if you want reliable, professional service. Read Less