Heights Driving School Inc
Broadview Heights, Ohio
Reviews
Sara Frietchen
28 Aug 2025
REPORT
I would give five stars had we not had the first instructor who goes by “C.C.”- this man should not be teaching these teenagers anything, he’s rude, aggressive, and yells at the students, on top of th...
I would give five stars had we not had the first instructor who goes by “C.C.”- this man should not be teaching these teenagers anything, he’s rude, aggressive, and yells at the students, on top of that he is very difficult to understand and that makes for a dangerous combination when teaching new drivers.
With that being said, it’s important to me to let everyone know that every other experience we had with this school was great. The in class instructor at Broadview Hts, the girls in the office- but most importantly, the second in car instructor we were so lucky to be connected with.
It was a wonderful experience with Margaret Kundtz! After my son’s very first driving lesson with a different instructor, (C.C.) he came home completely discouraged—after a two hour lesson that involved mostly being yelled at, he was so confused, and convinced he never wanted to drive again. It didn’t stop there, this man made personal stops during the in car, including stopping at Valero to stand in line and order his lunch which he consumed while in the car. A snack is fine, a full meal of fried chicken and jojo potatoes is a bit extreme, especially when you are taking time on the parents dime to have my son sit in the car for over 15 minutes while he was placing his food order. I honestly thought he might give up on driving altogether. Thankfully, after talking to the ladies that answer the phones at the school, they put me in touch with this new instructor and she completely turned things around.
She is friendly, patient, and incredibly knowledgeable. Her communication skills are outstanding—she not only put my son at ease right away, but also kept me updated after each lesson so I always knew how he was progressing. She built up his confidence, taught him in a way that made sense, and helped him actually enjoy learning to drive.
I can’t thank her enough for giving my son the skills and confidence to get back behind the wheel after such a rough start. If you want someone who is professional, caring, and truly invested in their students’ success, I can’t recommend Margaret Kundtz highly enough! She deserves five stars and recognition for just how amazing she is!!
Justin Smith
19 Jun 2024
REPORT
We sent my 16 year old here, the classroom sessions seems to be ok. There was some self guided and tracher led instruction. However, the in-car hours were an issue. The first instructor yelled at my s...
We sent my 16 year old here, the classroom sessions seems to be ok. There was some self guided and tracher led instruction. However, the in-car hours were an issue. The first instructor yelled at my son and made him very anxioud. He was an older man. We changed to Travis and had a better experience
Amber Boehnlein
27 Jul 2022
REPORT
My daughter took online classes and was told she couldn't schedule in car until they were complete. Have been trying to schedule in car sessions for 3 months. Was told to go online on Friday at 3:30pm...
My daughter took online classes and was told she couldn't schedule in car until they were complete. Have been trying to schedule in car sessions for 3 months. Was told to go online on Friday at 3:30pm because that's when the schedule was posted. Was able to get 3 in car sessions scheduled, but have been looking every day for the 4th. They called once at the end of the day on a Friday and left a message on my daughter's phone to pick up a lesson for the same weekend, but when she called back no one answered. At the end of August she'll be at the 6 month mark that all lessons are required to be completed by. Then what? I have to pay again?! Was original going to go with DriveTeam in Copley, but was discouraged by the cost. Looks like I may be paying that anyway. Should have gone there.
Yingxin Wu
31 Jul 2021
REPORT
I called at the beginning of June to schedule two two-hours behind-the-wheel session and made my payment of $300.61 on June 14th. At the time I was told that the wait time is 4-6 weeks. Two weeks afte...
I called at the beginning of June to schedule two two-hours behind-the-wheel session and made my payment of $300.61 on June 14th. At the time I was told that the wait time is 4-6 weeks. Two weeks after I paid a lady called and confirmed that I would like to schedule two sessions, and said that she’ll contact me later but I’ve never heard from her again. In the past two months I called the school line almost every two weeks, told to hold for at least ten minutes each time, and each time the person answered the call told me there’s nothing they can do besides printing out my information and giving it to the person in charge of scheduling. It’s now July 31st, my first driving test day and almost 7 weeks after I made the payment, and I still haven’t heard anything about my session being scheduled.
Christina Emanuel
20 Feb 2021
REPORT
I’ve been on hold for 45 minutes. I have been unable to speak to a person to have my needs addressed. I can’t schedule the class for my son online because the site isn’t working and the link website f...
I’ve been on hold for 45 minutes. I have been unable to speak to a person to have my needs addressed. I can’t schedule the class for my son online because the site isn’t working and the link website for questions is not working. I will change my review if this problem can be mediated and my needs addressed at some point.
Update: I called again two days later and was able to get issues addressed.
Update 2/2021
Really frustrating the driver Susan who we were scheduled to have his in-car lessons with keeps cancelling on us (this is the third time total, the last two times were today and yesterday) they cancelled after we had already driven out to the location we agreed to meet, me with my two babies in tow) and he is running out of time to get his last lesson in. This whole process has been an extremely frustrating and taxing ordeal. You can’t even call them to schedule or request a different driver. This business is not professional. Save your money, time, and energy and go elsewhere if you can. I’m just disappointed who knows if he will even get his last lesson in time.
Lynne Laski
3 May 2018
REPORT
Victor Li
2 Apr 2016
REPORT
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Please call
(440) 449-3300
Heights Driving School Inc
Broadview Heights, Ohio
Reviews
Sara Frietchen
28 Aug 2025
I would give five stars had we not had the first instructor who goes by “C.C.”- this man should not be teaching these teenagers anything, he’s rude, aggressive, and yells at the students, on top of th...
I would give five stars had we not had the first instructor who goes by “C.C.”- this man should not be teaching these teenagers anything, he’s rude, aggressive, and yells at the students, on top of that he is very difficult to understand and that makes for a dangerous combination when teaching new drivers.
With that being said, it’s important to me to let everyone know that every other experience we had with this school was great. The in class instructor at Broadview Hts, the girls in the office- but most importantly, the second in car instructor we were so lucky to be connected with.
It was a wonderful experience with Margaret Kundtz! After my son’s very first driving lesson with a different instructor, (C.C.) he came home completely discouraged—after a two hour lesson that involved mostly being yelled at, he was so confused, and convinced he never wanted to drive again. It didn’t stop there, this man made personal stops during the in car, including stopping at Valero to stand in line and order his lunch which he consumed while in the car. A snack is fine, a full meal of fried chicken and jojo potatoes is a bit extreme, especially when you are taking time on the parents dime to have my son sit in the car for over 15 minutes while he was placing his food order. I honestly thought he might give up on driving altogether. Thankfully, after talking to the ladies that answer the phones at the school, they put me in touch with this new instructor and she completely turned things around.
She is friendly, patient, and incredibly knowledgeable. Her communication skills are outstanding—she not only put my son at ease right away, but also kept me updated after each lesson so I always knew how he was progressing. She built up his confidence, taught him in a way that made sense, and helped him actually enjoy learning to drive.
I can’t thank her enough for giving my son the skills and confidence to get back behind the wheel after such a rough start. If you want someone who is professional, caring, and truly invested in their students’ success, I can’t recommend Margaret Kundtz highly enough! She deserves five stars and recognition for just how amazing she is!!
Justin Smith
19 Jun 2024
We sent my 16 year old here, the classroom sessions seems to be ok. There was some self guided and tracher led instruction. However, the in-car hours were an issue. The first instructor yelled at my s...
We sent my 16 year old here, the classroom sessions seems to be ok. There was some self guided and tracher led instruction. However, the in-car hours were an issue. The first instructor yelled at my son and made him very anxioud. He was an older man. We changed to Travis and had a better experience
Amber Boehnlein
27 Jul 2022
My daughter took online classes and was told she couldn't schedule in car until they were complete. Have been trying to schedule in car sessions for 3 months. Was told to go online on Friday at 3:30pm...
My daughter took online classes and was told she couldn't schedule in car until they were complete. Have been trying to schedule in car sessions for 3 months. Was told to go online on Friday at 3:30pm because that's when the schedule was posted. Was able to get 3 in car sessions scheduled, but have been looking every day for the 4th. They called once at the end of the day on a Friday and left a message on my daughter's phone to pick up a lesson for the same weekend, but when she called back no one answered. At the end of August she'll be at the 6 month mark that all lessons are required to be completed by. Then what? I have to pay again?! Was original going to go with DriveTeam in Copley, but was discouraged by the cost. Looks like I may be paying that anyway. Should have gone there.
Yingxin Wu
31 Jul 2021
I called at the beginning of June to schedule two two-hours behind-the-wheel session and made my payment of $300.61 on June 14th. At the time I was told that the wait time is 4-6 weeks. Two weeks afte...
I called at the beginning of June to schedule two two-hours behind-the-wheel session and made my payment of $300.61 on June 14th. At the time I was told that the wait time is 4-6 weeks. Two weeks after I paid a lady called and confirmed that I would like to schedule two sessions, and said that she’ll contact me later but I’ve never heard from her again. In the past two months I called the school line almost every two weeks, told to hold for at least ten minutes each time, and each time the person answered the call told me there’s nothing they can do besides printing out my information and giving it to the person in charge of scheduling. It’s now July 31st, my first driving test day and almost 7 weeks after I made the payment, and I still haven’t heard anything about my session being scheduled.
Christina Emanuel
20 Feb 2021
I’ve been on hold for 45 minutes. I have been unable to speak to a person to have my needs addressed. I can’t schedule the class for my son online because the site isn’t working and the link website f...
I’ve been on hold for 45 minutes. I have been unable to speak to a person to have my needs addressed. I can’t schedule the class for my son online because the site isn’t working and the link website for questions is not working. I will change my review if this problem can be mediated and my needs addressed at some point.
Update: I called again two days later and was able to get issues addressed.
Update 2/2021
Really frustrating the driver Susan who we were scheduled to have his in-car lessons with keeps cancelling on us (this is the third time total, the last two times were today and yesterday) they cancelled after we had already driven out to the location we agreed to meet, me with my two babies in tow) and he is running out of time to get his last lesson in. This whole process has been an extremely frustrating and taxing ordeal. You can’t even call them to schedule or request a different driver. This business is not professional. Save your money, time, and energy and go elsewhere if you can. I’m just disappointed who knows if he will even get his last lesson in time.
Lynne Laski
3 May 2018
Victor Li
2 Apr 2016
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