Well I can say I am not happy about the way Ms. Julie is handling things and the policy she is saying she is knowledgeable of. I read some of these comments and see how unfair she is treating my son a... Read More
Well I can say I am not happy about the way Ms. Julie is handling things and the policy she is saying she is knowledgeable of. I read some of these comments and see how unfair she is treating my son and I versus some of these comments. I also read a comment where someone felt unheard, overtalked which was the same for me. Ms Julie then stated I was yelling, as I was just trying to explain to her as she was twisting my words up. I was just trying speak to her and provide the correct information as she was over talking me and being placed on hold several times. I would have to start the conversation over because she would state things that I did not say and or that was not true. For 1, during our conversation I stated My son is only 16 years old. She then stated Your son is not 15 years old, he can’t get a temporary permit at 15 years old. I let her know I didn’t not say my son was 15 years old. (But just to let anyone know, teenagers can get a temporary permit at 15 years old 6 months. I am not sure why she stated you can’t get a temporary permit at 15 years old). However, my son’s birthday is this July and he will be 17 years old. During the conversation she stated multiple things that was not true and put the blame on my 16 years old son and I as I tried to explain multiple times the situation. Today, should have been my son’s late day for the driving portion. But unfortunately that is not the case, due to miscommunication on the instructors end as well as my son and my end. I planned to have him complete with his in class courses as well as his in car portion before July, his birthday. My husband and I planned to take our son out for the rest of this month June to have him ready for July to test before his birthday July 18th. This is also his senior year of high school and was hoping he could start driving himself to school, practice and his games for school this upcoming fall.I have made sure I was home each time the instructor came out just to make sure everything went smoothly for my son, as he is not a kid who will advocate for himself much, and or just spoke up to adults when things are not right. My son is a go with the flow type of kid, and not very aggressive or argumentative towards adults, which he shouldn’t be. I also just went with the flow on this past Monday June 22, 2026 when we were told my my son could not drive with his paper temp. But Tuesday June 23rd the information was different then what was stated on June 22nd. I understand people have to be paid, gas is high, Etc., Which is why I asked the questions I did on Monday June 22nd when the instructor was at my home and on June 23rd over the text messages. To avoid the instructor coming to our home being unable to take my son out, to avoid my son missing his driving sessions, and for me not to have to pay a cancellation fee. But Today June 24, 2026 there were multiple things that were not stated truly and policies that changed back and forth. I am not sure if this is the way they get some people to pay fees and for them to make extra money off of certain people. But it’s not fair to me and most importantly not fair to my son. Please make sure to always be with your children when the instructor is at the home, have the policy with your, and the states information as well. I hate my son had to experience this as this should be a great day for us. As my daughter was killed in a car accident recently and it has taken some time for My son and I to make this big step towards my son driving, as we have been a little nervous about him going out into this cruel world driving. I pray other have a great experience. My son did have a great experiences with his in-class instructor as well has he has with his in-car instructor. My son didn’t have anything bad to say about neither of his teachers. So I will take that. I have also had a good experience with the instructor from the conversation we had. I don’t know where the lack of communication came in as I am very good with communication, asking questions and making sure things get done correctly. Read Less