Heights Driving School
Cleveland, Ohio
Reviews
Maya Stanton
29 Oct 2025
REPORT
I had Donna and she was amazing! Nothing but positive words for her! She helped me so much to prepare for my test and was super friendly!
John S
13 Jun 2025
REPORT
Worst experience I can imagine. Classroom instructor was erratic and only vaguely coherent. Older gentleman with a tendency to show the same video in multiple classes, suddenly bang on desks and shout...
Worst experience I can imagine. Classroom instructor was erratic and only vaguely coherent. Older gentleman with a tendency to show the same video in multiple classes, suddenly bang on desks and shout as he rambled through odd monologues about the military while almost never touching on actual driving education .
From the other reviews in the past year or two I’m actively worried this instructor is also doing behind the wheel and there’s no way I will subject my teen to that with him.
Classroom had no (or minimal) AC in summer.
Website information was consistently inaccurate about schedules and even the general process.
Example 1 - website said one day at this location was class #1 which my teen needed, but it turned out to be class #6.
Example #2 - enrollment email stated that after taking 2 of the 8 in person classes a driver could begin scheduling the 8 hours of behind the wheel, however on the phone we were told that couldn’t be done until all in person classroom time was complete.
I cannot fathom how this was $500+
DaVaughn Hudson
28 May 2024
REPORT
SAVE YOURSELF THE FRUSTRATION!!!
Just use SafePass Driving school if you can, they had decent customer service and are willing to work with you. But THIS school is definitely not a good choice, seein...
SAVE YOURSELF THE FRUSTRATION!!!
Just use SafePass Driving school if you can, they had decent customer service and are willing to work with you. But THIS school is definitely not a good choice, seeing as though I had issues before I could even get started. Customer service is AWFUL!!!
I’m not sure where to start but I will definitely say this school is NOT professional! I was looking for a school that could get me scheduled for behind the wheel lessons before my Temporary Permit expired. I found this school and took a look to see if they were able to do that but at the time, the very rude person I spoke with said they had no times available that were within the timeframe I was looking for. They had a nasty attitude and when I asked for a refund she said she would get that sent through to the person responsable for handling those process. 7 days later I call back in to get an update and the next person I got ahold of says it was never requested and that there WERE times available that fit my timeframe just fine. I’m obviously frustrated but remain professional, never swearing and asking for at least an email confirmation letting me know it was actually requested this time since I had found another school already and she proceeded to give me very vague responses and get upset. Not only did she rudely place me on hold after being faced with questions she as an employee SHOULD have had the knowledge to answer but when I asked for the email confirmation she told me it was policy to not send anything like that out, AND THEN FOUND A WAY TO SEND THAT TO ME ANYWAY! So now after being frustrated and lied to, I await for the person that handles refunding to actually look at the request which could be days, weeks or even months away because I also could not be given a time frame for that either.
Michael Horan
12 Nov 2022
REPORT
After completing her online course, my daughter had a great (in car) driving experience with Heights Driving School; she was able to passed the maneuverability and road test on the first try! Her ins...
After completing her online course, my daughter had a great (in car) driving experience with Heights Driving School; she was able to passed the maneuverability and road test on the first try! Her instructor, Joe Dixon, was prompt, kind and courteous. Needed to pick up her completion certificate immediately prior to her test and were able to do so with no problems!
Don
31 Jul 2021
REPORT
I scheduled one two-hour lesson and Mr. Dixon was my instructor. All in all it was a pretty awful experience. He was extremely impatient and quick to anger, and would get very frustrated over minor th...
I scheduled one two-hour lesson and Mr. Dixon was my instructor. All in all it was a pretty awful experience. He was extremely impatient and quick to anger, and would get very frustrated over minor things. He expected you to know exactly what he was talking about the exact second he said it when he gave commands, and if you didn't, he would become frustrated and angry. At one point when I didn't understand a maneuver that he wanted me to do, he abruptly grabbed the steering the wheel and just did it himself, while having the gall to imply that I wasn't truthful when he had asked me if I had ever operated a vehicle before at the beginning of the lesson. He did give some good driving advice and tips however, particularly when it came to the maneuverability portion of the test, which saves this review from being just one star.
Carmella Hack
21 Sep 2020
REPORT
My first ever in car was with joe dixon and it was awful. He was very condescending and negative. He would rip the steering wheel out of my hands and would brake in the middle of the road. He would sc...
My first ever in car was with joe dixon and it was awful. He was very condescending and negative. He would rip the steering wheel out of my hands and would brake in the middle of the road. He would scream at me and say “I wasn’t listening” when I did not know how to do maneuver ability for the first time in my life. He then proceeded to tell me to take him to mcdonald’s, he told me to park and then he got right out of the car and left me in the car for about 15 minutes then came back and told me to drive. He made me feel like I was incompetent and not a good driver. There was also miscellaneous clothes in the back seat of the car. I would NOT recommend!
Richard Thompson
27 Feb 2019
REPORT
My daughter had a very poor experience at this driving school, rude administrative staff, very hard to schedule. The on road instructor was adequate and prompt. The classroom time was poorly executed ...
My daughter had a very poor experience at this driving school, rude administrative staff, very hard to schedule. The on road instructor was adequate and prompt. The classroom time was poorly executed as well. My other children will be attending other schools in hopes of finding competence and friendly service.
Cierra Wright
9 Mar 2018
REPORT
I signed up for the 2 hours course just to get a better understanding of what I needed to improve upon. They helped me accomplish that the other reviews here are accurate especially about Mr.Dixon. He...
I signed up for the 2 hours course just to get a better understanding of what I needed to improve upon. They helped me accomplish that the other reviews here are accurate especially about Mr.Dixon. He is very old school is all I can say. For some reason he believes that after he tells you something the first time your just suppose to automatically be able to do it like a reflex almost it’s like he doesn’t realize or even cares that everyone learns differently and at a different pace & if we all were able to pick things up after the first time we wouldn’t have needed to pay $139 for a 2 hour course. I did learn a lot but the way he talks to you makes you feel very discouraged his firmness didn’t really bother me it was the fact that he really does speak to you like your slow but also continuously says you have to practice which is obvious but yea for those reason. I won’t be paying for any other courses with them. It wasn’t that bad of an experience but I honestly dreaded the entire 2 hours I was in the car with him lol. Which is a distraction on top everything else you have to pay attention learning to drive is already frustrating enough.
Brianna Williams
12 Jul 2017
REPORT
I had my first in car yesterday with Mr.Dixon. I HIGHLY DONT RECOMMEND HIM AT ALL! It was a terrible experience. He constantly takes the steering wheel, gets frustrated easily, constantly reminded me ...
I had my first in car yesterday with Mr.Dixon. I HIGHLY DONT RECOMMEND HIM AT ALL! It was a terrible experience. He constantly takes the steering wheel, gets frustrated easily, constantly reminded me how I would fail by not doing stuff correctly and to be honest he made me feel inadequate and more nervous than I already was. I kept telling him I had few experiences behind the wheel hence why I enrolled in these courses and I only ever practiced on the parking lot. I was completely blindsided my going into the road already along with his attitude.I had to call the driving school to get me a different instructor. Also the scheduling is terrible. I have a month to a few weeks wait on my in car lessons when i paid for the adult courses. It makes absolutely no sense smh you can do better tbh but I pray this new driving instructor is pleasant or else we will have more problems.
Wendi Barrett
7 Jul 2017
REPORT
In class instructions was a good experience for my son. In-car scheduling is extremely frustrating. This process should take 1-2 weeks, but this will probably take my son 1 month or more. The instr...
In class instructions was a good experience for my son. In-car scheduling is extremely frustrating. This process should take 1-2 weeks, but this will probably take my son 1 month or more. The instructor did not show up for his first leasson and his 3rd lesson was cancelled. I would definitely avoid the frustration and unprofessionalism and pick another school.
Ronda Wright
22 Mar 2017
REPORT
I had excellent driving coaches Nate and Twandrea. I learned alot from them, they were very patient and great trainers. However Mr. Dixon was a terrible experience, he snatched the wheel, slammed the ...
I had excellent driving coaches Nate and Twandrea. I learned alot from them, they were very patient and great trainers. However Mr. Dixon was a terrible experience, he snatched the wheel, slammed the brakes, constantly reminded you how many points would be lost during driving exam. I will recommend no one drives with him.
Graham Ball
6 Mar 2017
REPORT
They taught me how to drive and I haven't had any major car accidents yet so... 4 stars.
Peter Jeong
30 Aug 2016
REPORT
Had three lessons with Mr. Joe Dixon and it was an absolute waste of time. Felt like I have not learned anything, and he wasn't very helpful. I would choose somewhere else
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Heights Driving School
Cleveland, Ohio
Reviews
Maya Stanton
29 Oct 2025
I had Donna and she was amazing! Nothing but positive words for her! She helped me so much to prepare for my test and was super friendly!
John S
13 Jun 2025
Worst experience I can imagine. Classroom instructor was erratic and only vaguely coherent. Older gentleman with a tendency to show the same video in multiple classes, suddenly bang on desks and shout...
Worst experience I can imagine. Classroom instructor was erratic and only vaguely coherent. Older gentleman with a tendency to show the same video in multiple classes, suddenly bang on desks and shout as he rambled through odd monologues about the military while almost never touching on actual driving education .
From the other reviews in the past year or two I’m actively worried this instructor is also doing behind the wheel and there’s no way I will subject my teen to that with him.
Classroom had no (or minimal) AC in summer.
Website information was consistently inaccurate about schedules and even the general process.
Example 1 - website said one day at this location was class #1 which my teen needed, but it turned out to be class #6.
Example #2 - enrollment email stated that after taking 2 of the 8 in person classes a driver could begin scheduling the 8 hours of behind the wheel, however on the phone we were told that couldn’t be done until all in person classroom time was complete.
I cannot fathom how this was $500+
DaVaughn Hudson
28 May 2024
SAVE YOURSELF THE FRUSTRATION!!!
Just use SafePass Driving school if you can, they had decent customer service and are willing to work with you. But THIS school is definitely not a good choice, seein...
SAVE YOURSELF THE FRUSTRATION!!!
Just use SafePass Driving school if you can, they had decent customer service and are willing to work with you. But THIS school is definitely not a good choice, seeing as though I had issues before I could even get started. Customer service is AWFUL!!!
I’m not sure where to start but I will definitely say this school is NOT professional! I was looking for a school that could get me scheduled for behind the wheel lessons before my Temporary Permit expired. I found this school and took a look to see if they were able to do that but at the time, the very rude person I spoke with said they had no times available that were within the timeframe I was looking for. They had a nasty attitude and when I asked for a refund she said she would get that sent through to the person responsable for handling those process. 7 days later I call back in to get an update and the next person I got ahold of says it was never requested and that there WERE times available that fit my timeframe just fine. I’m obviously frustrated but remain professional, never swearing and asking for at least an email confirmation letting me know it was actually requested this time since I had found another school already and she proceeded to give me very vague responses and get upset. Not only did she rudely place me on hold after being faced with questions she as an employee SHOULD have had the knowledge to answer but when I asked for the email confirmation she told me it was policy to not send anything like that out, AND THEN FOUND A WAY TO SEND THAT TO ME ANYWAY! So now after being frustrated and lied to, I await for the person that handles refunding to actually look at the request which could be days, weeks or even months away because I also could not be given a time frame for that either.
Michael Horan
12 Nov 2022
After completing her online course, my daughter had a great (in car) driving experience with Heights Driving School; she was able to passed the maneuverability and road test on the first try! Her ins...
After completing her online course, my daughter had a great (in car) driving experience with Heights Driving School; she was able to passed the maneuverability and road test on the first try! Her instructor, Joe Dixon, was prompt, kind and courteous. Needed to pick up her completion certificate immediately prior to her test and were able to do so with no problems!
Don
31 Jul 2021
I scheduled one two-hour lesson and Mr. Dixon was my instructor. All in all it was a pretty awful experience. He was extremely impatient and quick to anger, and would get very frustrated over minor th...
I scheduled one two-hour lesson and Mr. Dixon was my instructor. All in all it was a pretty awful experience. He was extremely impatient and quick to anger, and would get very frustrated over minor things. He expected you to know exactly what he was talking about the exact second he said it when he gave commands, and if you didn't, he would become frustrated and angry. At one point when I didn't understand a maneuver that he wanted me to do, he abruptly grabbed the steering the wheel and just did it himself, while having the gall to imply that I wasn't truthful when he had asked me if I had ever operated a vehicle before at the beginning of the lesson. He did give some good driving advice and tips however, particularly when it came to the maneuverability portion of the test, which saves this review from being just one star.
Carmella Hack
21 Sep 2020
My first ever in car was with joe dixon and it was awful. He was very condescending and negative. He would rip the steering wheel out of my hands and would brake in the middle of the road. He would sc...
My first ever in car was with joe dixon and it was awful. He was very condescending and negative. He would rip the steering wheel out of my hands and would brake in the middle of the road. He would scream at me and say “I wasn’t listening” when I did not know how to do maneuver ability for the first time in my life. He then proceeded to tell me to take him to mcdonald’s, he told me to park and then he got right out of the car and left me in the car for about 15 minutes then came back and told me to drive. He made me feel like I was incompetent and not a good driver. There was also miscellaneous clothes in the back seat of the car. I would NOT recommend!
Richard Thompson
27 Feb 2019
My daughter had a very poor experience at this driving school, rude administrative staff, very hard to schedule. The on road instructor was adequate and prompt. The classroom time was poorly executed ...
My daughter had a very poor experience at this driving school, rude administrative staff, very hard to schedule. The on road instructor was adequate and prompt. The classroom time was poorly executed as well. My other children will be attending other schools in hopes of finding competence and friendly service.
Cierra Wright
9 Mar 2018
I signed up for the 2 hours course just to get a better understanding of what I needed to improve upon. They helped me accomplish that the other reviews here are accurate especially about Mr.Dixon. He...
I signed up for the 2 hours course just to get a better understanding of what I needed to improve upon. They helped me accomplish that the other reviews here are accurate especially about Mr.Dixon. He is very old school is all I can say. For some reason he believes that after he tells you something the first time your just suppose to automatically be able to do it like a reflex almost it’s like he doesn’t realize or even cares that everyone learns differently and at a different pace & if we all were able to pick things up after the first time we wouldn’t have needed to pay $139 for a 2 hour course. I did learn a lot but the way he talks to you makes you feel very discouraged his firmness didn’t really bother me it was the fact that he really does speak to you like your slow but also continuously says you have to practice which is obvious but yea for those reason. I won’t be paying for any other courses with them. It wasn’t that bad of an experience but I honestly dreaded the entire 2 hours I was in the car with him lol. Which is a distraction on top everything else you have to pay attention learning to drive is already frustrating enough.
Brianna Williams
12 Jul 2017
I had my first in car yesterday with Mr.Dixon. I HIGHLY DONT RECOMMEND HIM AT ALL! It was a terrible experience. He constantly takes the steering wheel, gets frustrated easily, constantly reminded me ...
I had my first in car yesterday with Mr.Dixon. I HIGHLY DONT RECOMMEND HIM AT ALL! It was a terrible experience. He constantly takes the steering wheel, gets frustrated easily, constantly reminded me how I would fail by not doing stuff correctly and to be honest he made me feel inadequate and more nervous than I already was. I kept telling him I had few experiences behind the wheel hence why I enrolled in these courses and I only ever practiced on the parking lot. I was completely blindsided my going into the road already along with his attitude.I had to call the driving school to get me a different instructor. Also the scheduling is terrible. I have a month to a few weeks wait on my in car lessons when i paid for the adult courses. It makes absolutely no sense smh you can do better tbh but I pray this new driving instructor is pleasant or else we will have more problems.
Wendi Barrett
7 Jul 2017
In class instructions was a good experience for my son. In-car scheduling is extremely frustrating. This process should take 1-2 weeks, but this will probably take my son 1 month or more. The instr...
In class instructions was a good experience for my son. In-car scheduling is extremely frustrating. This process should take 1-2 weeks, but this will probably take my son 1 month or more. The instructor did not show up for his first leasson and his 3rd lesson was cancelled. I would definitely avoid the frustration and unprofessionalism and pick another school.
Ronda Wright
22 Mar 2017
I had excellent driving coaches Nate and Twandrea. I learned alot from them, they were very patient and great trainers. However Mr. Dixon was a terrible experience, he snatched the wheel, slammed the ...
I had excellent driving coaches Nate and Twandrea. I learned alot from them, they were very patient and great trainers. However Mr. Dixon was a terrible experience, he snatched the wheel, slammed the brakes, constantly reminded you how many points would be lost during driving exam. I will recommend no one drives with him.
Graham Ball
6 Mar 2017
They taught me how to drive and I haven't had any major car accidents yet so... 4 stars.
Peter Jeong
30 Aug 2016
Had three lessons with Mr. Joe Dixon and it was an absolute waste of time. Felt like I have not learned anything, and he wasn't very helpful. I would choose somewhere else
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