Superior Driving Academy
Mansfield, Ohio
General Info
Superior Driving Academy is a licensed driver education program dedicated to offering comprehensive safe driving instruction for all ages (beginning at 15 & 5 months old) in Richland County and other surrounding counties.
Reviews
Margie
5 Mar 2024
REPORT
It's sad that the issues that warranted one star reviews from 6 years ago are the same issues warranting one star reviews currently.
My son took the in- class portion and got his temps in June, I beli...
It's sad that the issues that warranted one star reviews from 6 years ago are the same issues warranting one star reviews currently.
My son took the in- class portion and got his temps in June, I believe. I think I paid in full around October 1.
I understand those first 3 months being my fault. What I don't understand is that he didn't even get his first scheduled driving hours until November. For two months he was only offered 4 driving slots plus one last minute, first come first serve slot which doesn't count as good scheduling. Someone obviously cancelled. Out of 4 slots offered, we took 3 of them, for 3 hours each. After December, I got no communication asking if I wanted to continue, asking if I wanted to pay to continue, exhibiting any semblance of customer service that would make one think that they cared at all.
$50 to continue plus $30 per driving hour. Just know that you most likely won't get half of your driving hours needed in 3 months so you certainly won't get all your hours needed in 6 months. You will end up paying $50 plus $30 per driving hour after the first 6 months.
The communication is sorely lacking and all I did was try to text. It took the first 2 months of texting for someone to finally tell me I could use my debit card over the phone.
When your business is short staffed, you cut back on the promises you make. You don't keep having customers sign contracts for services you know you cannot provide. You've been using the short staffed excuse for years.
My bad for not reading them.
DON'T BE LIKE ME! Don't use this company!
Julie Hensley
6 Jul 2022
REPORT
My son enjoyed the class work and felt the instructor was “really cool.” Unfortunately, “really cool” people don’t necessarily operate a business well. I’m disgusted with no one ever answering the p...
My son enjoyed the class work and felt the instructor was “really cool.” Unfortunately, “really cool” people don’t necessarily operate a business well. I’m disgusted with no one ever answering the phone for weeks. Then when someone does they say ridiculous things. My son has waited 3 months with no hope of getting drives scheduled. Poor organization and poor customer service. Can’t be more disappointed.
Katie Sammons
27 Jun 2022
REPORT
My daughter absolutely loved having Kevin as her driver! She signed up in February and got Covid immediately after so she switched to online, drives took longer than I thought but I wasn’t aware of th...
My daughter absolutely loved having Kevin as her driver! She signed up in February and got Covid immediately after so she switched to online, drives took longer than I thought but I wasn’t aware of the 6 month contact till signing up so it made sense after being made aware! She was able to take 2 drives in 12 days and got her certificate the Same day as her last drive!
Everything takes time so sign up early and there won’t be a issue!
Amy Dawson
23 Jun 2022
REPORT
If you’re in a hurry to get your license, go somewhere else! On their website states, “Drive in weeks after full payment with no waiting list,” well that’s a total lie! I paid everything for my child ...
If you’re in a hurry to get your license, go somewhere else! On their website states, “Drive in weeks after full payment with no waiting list,” well that’s a total lie! I paid everything for my child on day one of book work, which was the middle of February. Then months later, around April, finally received first text message list of times to schedule his first driving time. Now June and being told numerous times “will send out text next week to scheduled driving times”, and still have not received a text message of times available to schedule. Ended up transferring my son, to another driving school to finish his remaining 6 hours of drive time. Their excuse is always “you have a 6 month contract to finish everything”. NO teenager wants to wait 6 months to finish his driving school. Very unprofessional with responding. Why schedule more book work classes for new students, when current students fully paid, are not being scheduled the 8 hours of driving time needed? I’m sure I will get a rude comment from Superior, but I felt my child was scammed!
Edit: My son turned 15 1/2 in July (permit passed first try) then turned 16 in January. I always got the same excuse ( and my sons Grandma) we will be contacting you next week to set up driving times.
tammy shaw
7 Oct 2021
REPORT
I selected this school, based on the number of positive reviews I found online for it. The staff was friendly when I dropped him off for his first class, and it allowed him to pass his written portio...
I selected this school, based on the number of positive reviews I found online for it. The staff was friendly when I dropped him off for his first class, and it allowed him to pass his written portion for his temps without issues.
However unfortunately that is where the positive comments end. I paid for both his classroom and drive time at once back in the middle of May on his first day of class. Since then he has only had (1) 2 hour session with an instructor in mid July and I am unable to get a clear answer as to when he will get his next session scheduled. I have tried calling and texted, but get the same response that I have to wait for them to contact me. Now we are in a position where his 6 month contract ends in approximately 1 month with Superior and not sure if he will get the time in he needs before he's eligible to test in December. At this point I'm not sure what will happen if he can't get his drive time in before his contract is up.
Recommend the school for the classroom portion, but not the driving portion of the school. As a busy parent, it helps to have clear expectations of what his driving schedule will be.
Katie Alonso
26 Nov 2017
REPORT
린지 Lindsay
17 Jul 2017
REPORT
Caleb Hignite
26 May 2017
REPORT
Superior Driving Academy shows not only a 'superior' knowledge of driving skills, tips and the world or driving but a deep care for their students and everyone involved with them. Lisa and Andy do an ...
Superior Driving Academy shows not only a 'superior' knowledge of driving skills, tips and the world or driving but a deep care for their students and everyone involved with them. Lisa and Andy do an excellent job of making sure your kids are safely taken care of and taught the rules of the road as well as showing a genuine and true concern for them. They invest themselves, their time, money, and lives into their students to make sure they have the best experience possible and the knowledge and skills they need to go out on the road themselves. As a student of theirs I have learned so much and have greatly increased as a driver in every aspect. They have also boosted my confidence, making me truly believe in myself as a great and safe driver and have really had a positive impact in my life. 10/10 would do again :)
Angela Moore
26 May 2017
REPORT
Lisa Harris, owner, was unable to schedule drive times after my 17 year old son scheduled his own classes, paid for it on his own and attended 24 hrs of classes during finals in high school. Her reaso...
Lisa Harris, owner, was unable to schedule drive times after my 17 year old son scheduled his own classes, paid for it on his own and attended 24 hrs of classes during finals in high school. Her reasons cited, they have opened too many locations and don't have enough certified driving instructors. So right now, they're sending people through their classes in droves, taking money and not scheduling drive times. We do rate classroom experience as adequate for testing. He scored a 90 on his written after he took the classes. But my poor son was disappointed they refused to give him any schedule for drive times prior to him going to Europe in July. School starts back in August. My husband and I were disgustingly disappointed in the Harris's unprofessional behavior when we tried to discuss the issue. She behaved like a teenager herself crying about being pregnant, and overwhelmed with too many customers and family obligations. It sounded like its "all about Lisa" and not her customers. She did refund my son's hard earned money, so I will give her 1 star.
Ashley Moore
26 May 2017
REPORT
I will be 15 in August. Because of Lisa Harris's actions trying to scam my family out of $325, I will be taking my money and my lessons elsewhere. Superior Driving is terribly managed.
Kaylie Ott
9 Jun 2016
REPORT
Great place, affordable price, very flexible, worked around my schedule, very nice people! 6 classes, 4 hours long, it seems like alot at first but they get you done quick and teach you right! Very de...
Great place, affordable price, very flexible, worked around my schedule, very nice people! 6 classes, 4 hours long, it seems like alot at first but they get you done quick and teach you right! Very dedicated instructors, I highly recommend this place!
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(419) 525-6192
Superior Driving Academy
Mansfield, Ohio
General Info
Superior Driving Academy is a licensed driver education program dedicated to offering comprehensive safe driving instruction for all ages (beginning at 15 & 5 months old) in Richland County and other surrounding counties.
Reviews
Margie
5 Mar 2024
It's sad that the issues that warranted one star reviews from 6 years ago are the same issues warranting one star reviews currently.
My son took the in- class portion and got his temps in June, I beli...
It's sad that the issues that warranted one star reviews from 6 years ago are the same issues warranting one star reviews currently.
My son took the in- class portion and got his temps in June, I believe. I think I paid in full around October 1.
I understand those first 3 months being my fault. What I don't understand is that he didn't even get his first scheduled driving hours until November. For two months he was only offered 4 driving slots plus one last minute, first come first serve slot which doesn't count as good scheduling. Someone obviously cancelled. Out of 4 slots offered, we took 3 of them, for 3 hours each. After December, I got no communication asking if I wanted to continue, asking if I wanted to pay to continue, exhibiting any semblance of customer service that would make one think that they cared at all.
$50 to continue plus $30 per driving hour. Just know that you most likely won't get half of your driving hours needed in 3 months so you certainly won't get all your hours needed in 6 months. You will end up paying $50 plus $30 per driving hour after the first 6 months.
The communication is sorely lacking and all I did was try to text. It took the first 2 months of texting for someone to finally tell me I could use my debit card over the phone.
When your business is short staffed, you cut back on the promises you make. You don't keep having customers sign contracts for services you know you cannot provide. You've been using the short staffed excuse for years.
My bad for not reading them.
DON'T BE LIKE ME! Don't use this company!
Julie Hensley
6 Jul 2022
My son enjoyed the class work and felt the instructor was “really cool.” Unfortunately, “really cool” people don’t necessarily operate a business well. I’m disgusted with no one ever answering the p...
My son enjoyed the class work and felt the instructor was “really cool.” Unfortunately, “really cool” people don’t necessarily operate a business well. I’m disgusted with no one ever answering the phone for weeks. Then when someone does they say ridiculous things. My son has waited 3 months with no hope of getting drives scheduled. Poor organization and poor customer service. Can’t be more disappointed.
Katie Sammons
27 Jun 2022
My daughter absolutely loved having Kevin as her driver! She signed up in February and got Covid immediately after so she switched to online, drives took longer than I thought but I wasn’t aware of th...
My daughter absolutely loved having Kevin as her driver! She signed up in February and got Covid immediately after so she switched to online, drives took longer than I thought but I wasn’t aware of the 6 month contact till signing up so it made sense after being made aware! She was able to take 2 drives in 12 days and got her certificate the Same day as her last drive!
Everything takes time so sign up early and there won’t be a issue!
Amy Dawson
23 Jun 2022
If you’re in a hurry to get your license, go somewhere else! On their website states, “Drive in weeks after full payment with no waiting list,” well that’s a total lie! I paid everything for my child ...
If you’re in a hurry to get your license, go somewhere else! On their website states, “Drive in weeks after full payment with no waiting list,” well that’s a total lie! I paid everything for my child on day one of book work, which was the middle of February. Then months later, around April, finally received first text message list of times to schedule his first driving time. Now June and being told numerous times “will send out text next week to scheduled driving times”, and still have not received a text message of times available to schedule. Ended up transferring my son, to another driving school to finish his remaining 6 hours of drive time. Their excuse is always “you have a 6 month contract to finish everything”. NO teenager wants to wait 6 months to finish his driving school. Very unprofessional with responding. Why schedule more book work classes for new students, when current students fully paid, are not being scheduled the 8 hours of driving time needed? I’m sure I will get a rude comment from Superior, but I felt my child was scammed!
Edit: My son turned 15 1/2 in July (permit passed first try) then turned 16 in January. I always got the same excuse ( and my sons Grandma) we will be contacting you next week to set up driving times.
tammy shaw
7 Oct 2021
I selected this school, based on the number of positive reviews I found online for it. The staff was friendly when I dropped him off for his first class, and it allowed him to pass his written portio...
I selected this school, based on the number of positive reviews I found online for it. The staff was friendly when I dropped him off for his first class, and it allowed him to pass his written portion for his temps without issues.
However unfortunately that is where the positive comments end. I paid for both his classroom and drive time at once back in the middle of May on his first day of class. Since then he has only had (1) 2 hour session with an instructor in mid July and I am unable to get a clear answer as to when he will get his next session scheduled. I have tried calling and texted, but get the same response that I have to wait for them to contact me. Now we are in a position where his 6 month contract ends in approximately 1 month with Superior and not sure if he will get the time in he needs before he's eligible to test in December. At this point I'm not sure what will happen if he can't get his drive time in before his contract is up.
Recommend the school for the classroom portion, but not the driving portion of the school. As a busy parent, it helps to have clear expectations of what his driving schedule will be.
Katie Alonso
26 Nov 2017
린지 Lindsay
17 Jul 2017
Caleb Hignite
26 May 2017
Superior Driving Academy shows not only a 'superior' knowledge of driving skills, tips and the world or driving but a deep care for their students and everyone involved with them. Lisa and Andy do an ...
Superior Driving Academy shows not only a 'superior' knowledge of driving skills, tips and the world or driving but a deep care for their students and everyone involved with them. Lisa and Andy do an excellent job of making sure your kids are safely taken care of and taught the rules of the road as well as showing a genuine and true concern for them. They invest themselves, their time, money, and lives into their students to make sure they have the best experience possible and the knowledge and skills they need to go out on the road themselves. As a student of theirs I have learned so much and have greatly increased as a driver in every aspect. They have also boosted my confidence, making me truly believe in myself as a great and safe driver and have really had a positive impact in my life. 10/10 would do again :)
Angela Moore
26 May 2017
Lisa Harris, owner, was unable to schedule drive times after my 17 year old son scheduled his own classes, paid for it on his own and attended 24 hrs of classes during finals in high school. Her reaso...
Lisa Harris, owner, was unable to schedule drive times after my 17 year old son scheduled his own classes, paid for it on his own and attended 24 hrs of classes during finals in high school. Her reasons cited, they have opened too many locations and don't have enough certified driving instructors. So right now, they're sending people through their classes in droves, taking money and not scheduling drive times. We do rate classroom experience as adequate for testing. He scored a 90 on his written after he took the classes. But my poor son was disappointed they refused to give him any schedule for drive times prior to him going to Europe in July. School starts back in August. My husband and I were disgustingly disappointed in the Harris's unprofessional behavior when we tried to discuss the issue. She behaved like a teenager herself crying about being pregnant, and overwhelmed with too many customers and family obligations. It sounded like its "all about Lisa" and not her customers. She did refund my son's hard earned money, so I will give her 1 star.
Ashley Moore
26 May 2017
I will be 15 in August. Because of Lisa Harris's actions trying to scam my family out of $325, I will be taking my money and my lessons elsewhere. Superior Driving is terribly managed.
Kaylie Ott
9 Jun 2016
Great place, affordable price, very flexible, worked around my schedule, very nice people! 6 classes, 4 hours long, it seems like alot at first but they get you done quick and teach you right! Very de...
Great place, affordable price, very flexible, worked around my schedule, very nice people! 6 classes, 4 hours long, it seems like alot at first but they get you done quick and teach you right! Very dedicated instructors, I highly recommend this place!
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