Top Driver Driving School
Westerville, Ohio
Reviews
Jennifer Moorman
15 Jan 2018
REPORT
This has been the worst experience to get my daughter scheduled for her In cars. I have literally called 13x in one day to get someone to answer because their answering machine is NEVER on. The amt o...
This has been the worst experience to get my daughter scheduled for her In cars. I have literally called 13x in one day to get someone to answer because their answering machine is NEVER on. The amt of time it took to get my daughter 4 in cars done,was a joke. I would never go here or recommend them to anyone.
kyle van de water
14 Nov 2017
REPORT
top driver has literally been trash so far. somehow worked perfectly for my siblings but i cannot access their customer service or any of their websites at this moment. on top of this, friends who i h...
top driver has literally been trash so far. somehow worked perfectly for my siblings but i cannot access their customer service or any of their websites at this moment. on top of this, friends who i have talked to about this say that top driver has a very large reputation for being actual trash. go with ace or something else. by that i mean really, anything else
L B
26 Oct 2017
REPORT
BEWARE TO ALL! PLEASE READ FULL REVIEW AND ALSO BBB REVIEWS AND COMPLAINTS AS WELL! I would rate lower if I was able. They never returned phone calls. I registered my son for the online course,...
BEWARE TO ALL! PLEASE READ FULL REVIEW AND ALSO BBB REVIEWS AND COMPLAINTS AS WELL! I would rate lower if I was able. They never returned phone calls. I registered my son for the online course, which he completed. I then found out that ALL in car sessions must be scheduled online (of which it will take you months to be able to get appointment times). You will try to contact their phone numbers listed and only ever get a recording....you will then try to leave a message and no one will EVER call you back. In all fairness, I did actually make 2 appointments online, of course, both times, the instructors called to cancel the day before. Then finally someone from the office called to schedule (as my son had gone so long without an appointment) So for our "first" in car....the instructor arrived 10 minutes late, never introduced herself, didn't get out of the car, and then just wanted my son to hop in the car with her. Not very professional or comforting when you are putting your flesh and blood into a 3000 pound rolling piece of steel with a complete stranger. (I mean really.....Is there no Instructor 101 checklist or training required? Let's see.....perhaps start with something like.....Things to do after the parent spends over $300 for 4 sessions and is putting their impressionable and young adult into someone else's vehicle with a complete stranger. Let's start with #1 - get out of the car and introduce yourself.....make them feel good about their decision to go with our company and the the money that they just spent? )
After that, I started calling the office daily, then multiple times a day during designated business hours to try to schedule (as the recording stated that the office was open specific hours each day It has since been changed to "we will return your call within 48 hours". ). However, no one ever answered -- EVER . Then I tried emailing the Manager of the Westerville Office and I cc'd the Corporate Top Driver. Yep, you guessed it - no reply to that either. When I finally did get a return call from the Westerville office (after leaving multiple messages that I now wanted my money back for the uncompleted driving sessions and my son's certificate of completion), the person that called me was very confrontational. I advised that I was going to schedule my in-car sessions with another company that could actually accomodate us and complete all sessions within four consecutive days in less than two weeks. The ever-so-pleasant Top Driver Associate was not so helpful, at which point, I asked for the name of the CEO and she told me his name was, "just Jim". (The ludicrousy of this statement in the day and age of google....) and so I promptly hung up, googled Top Driver Corporate, and ended up speaking to Jim 's brother Tom Deighan. Needless to say, after a long discussion, Tom lead me to believe that he was also in a position of authority, he would assist me, I would get my money back for the unscheduled sessions.....of which I never have...... The only positive? Well -- he did help me to get my son's online certificate of completion back so that he could complete his in-car's with the other company. Of course, that was rightfully ours anyway.
THE MORAL OF THIS SAD STORY>>> DO YOUR RESEARCH, REVIEWS ARE THERE FOR A REASON. TOP DRIVER IS UNPROFESSIONAL. IT WILL TAKE FOREVER TO GET SCHEDULED. HORRIBLE CUSTOMER SERVICE! CALL 1ST CHOICE DRIVING ACADEMY! THEY WERE AMAZING! I WISH I HAD GONE THERE FROM THE BEGINNING!
Pete L
24 Oct 2017
REPORT
Yes, the scheduling process is a mess, and yes the web site is problematic. However, the employees themselves have been excellent and polite in helping us get scheduled. The quality of both the in c...
Yes, the scheduling process is a mess, and yes the web site is problematic. However, the employees themselves have been excellent and polite in helping us get scheduled. The quality of both the in class and in car instruction has been excellent, and I am very pleased.
Haven Rodocker
3 Sep 2017
REPORT
Two days after registering for in-cars, I was scheduled and got them done in less than a week. I had an awesome instructor, Joan Woodard, who was very patient and giving of her time. She took me on ne...
Two days after registering for in-cars, I was scheduled and got them done in less than a week. I had an awesome instructor, Joan Woodard, who was very patient and giving of her time. She took me on new and interesting routes that improved my driving ability and gave me lots of experience. I would 100% recommend Joan to any aspiring driver!
Madelyn
15 Aug 2017
REPORT
I took drivers education at Top Driver in Westerville. At first I was skeptical to go here because of all the bad reviews I had seen online. I decided to go for it because the location was close to my...
I took drivers education at Top Driver in Westerville. At first I was skeptical to go here because of all the bad reviews I had seen online. I decided to go for it because the location was close to my house. My in-classes went great. The instructor made class fun and interesting. I had a little trouble scheduling my first in car, hence the four stars, but I got lucky and found one with Joan Woodard. I told her I was nervous because I wasn't seeing any open drives and she told me not to worry and she scheduled the rest of my drives that day. I would really recommend her for a driving instructor because she was very understanding and flexible. My top driver experience was overall a 8.5/10!
Madelyn Gibson
15 Aug 2017
REPORT
I took drivers education at Top Driver in Westerville. At first I was skeptical to go here because of all the bad reviews I had seen online. I decided to go for it because the location was close to my...
I took drivers education at Top Driver in Westerville. At first I was skeptical to go here because of all the bad reviews I had seen online. I decided to go for it because the location was close to my house. My in-classes went great. The instructor made class fun and interesting. I had a little trouble scheduling my first in car, hence the four stars, but I got lucky and found one with Joan Woodard. I told her I was nervous because I wasn't seeing any open drives and she told me not to worry and she scheduled the rest of my drives that day. I would really recommend her for a driving instructor because she was very understanding and flexible. My top driver experience was overall a 8.5/10!
A Dos
4 Aug 2017
REPORT
Garbage. Took forever to schedule in cars and phone never worked. Also, they failed to tell me my instructor had called off, so I wasted so much time in driving back and forth and rescheduling. Finall...
Garbage. Took forever to schedule in cars and phone never worked. Also, they failed to tell me my instructor had called off, so I wasted so much time in driving back and forth and rescheduling. Finally, one instructor (not going to name names) is very condescending and impatient. How they still have a job here amazes me
Von Orso
21 Jul 2017
REPORT
Customer Service is horrible on trying to schedule in car. But, I give the instructor a 5 🌟🌟🌟🌟🌟. Their customer service dept need to take notes from the instructor. Very very helpful and refer b...
Customer Service is horrible on trying to schedule in car. But, I give the instructor a 5 🌟🌟🌟🌟🌟. Their customer service dept need to take notes from the instructor. Very very helpful and refer best location to take the driving test and also a good # for scheduling.
Stewart Studer
14 Jul 2017
REPORT
WARNING WARNING, please read!!!! First, I have never had anyone answer the phone during "business hours" and leaving a message is pointless, they may or may not call you back. If you do get to speak t...
WARNING WARNING, please read!!!! First, I have never had anyone answer the phone during "business hours" and leaving a message is pointless, they may or may not call you back. If you do get to speak to a person, the are rude and unhelpful. Getting in-car scheduled is a joke!!!! They say they put you on a list and will call you but never do. Months to get 4 in-car done. Asking why you will be told "still waiting on the instructors to put their schedule in to us" PLEASE PLEASE heed all the neg reviews! I wish I would have seen all this before I gave them any money! When you finally get it all done, you wait and wait for the ladies to send your certification so your child can schedule driving test.
Sahil Patel
20 May 2017
REPORT
Absolute trash they never call you back. They cancel on you and then reschedule you like 2 months later. Awful customer service and no regard for customer satisfaction.
Miguel H.
15 Feb 2017
REPORT
This place is really just a mess all the way around. Â We opted for the online course for our son and it was buggy and required at least weekly if not multi-weekly calls to get things fixed. Â Now we a...
This place is really just a mess all the way around. Â We opted for the online course for our son and it was buggy and required at least weekly if not multi-weekly calls to get things fixed. Â Now we are onto scheduling or should I say trying to schedule in car's and they have way too few instructors so when slots open they fill in less than 48 hours and then you are back onto a month long wait or longer. Â There aren't many choices in Ohio but the alternatives can't be any worse. Â Â In car scheduling is almost impossible, when we finally get one scheduled they cancel for 2/15/2017 and tell us it will be April before they can reschedule. Â What a joke.
B/K Hurley
25 Jan 2017
REPORT
Hopefully, many people will see this review or other reviews before giving Top Driver any money. Though my son was able to schedule his classroom lessons without any problem, the in-car lessons are ne...
Hopefully, many people will see this review or other reviews before giving Top Driver any money. Though my son was able to schedule his classroom lessons without any problem, the in-car lessons are nearly impossible to schedule. There are no in car lessons available online to schedule though you are directed to the website to do so. We were told to keep calling and checking online but there were never any choices to select. After dozens of calls, emails and waiting for the second Thursday of the month and with any luck, to pounce on an available class (we were told new classes would appear online the second Thursday of the month) very few classes were ever made available to us. We had hoped to finish all lessons in the summer months prior to the start of school as it would be very difficult to schedule around my son's hectic schedule.
We've waited months to schedule the in car lessons and have only been able to schedule 2 sessions though these times were not at all convenient! Now, the six month contract is up and Top Driver refuses to provide the last 2 sessions without an additional $150.
There are other reputable Driving School companies out there, I urge everyone to research before paying Top Driver any of your money.
Tracey M.
20 Jul 2016
REPORT
If you want your child to get their drivers license quickly then DO NOT use this school. They will take your money and sign you up for the classroom portion pronto. However they are so short handed in...
If you want your child to get their drivers license quickly then DO NOT use this school. They will take your money and sign you up for the classroom portion pronto. However they are so short handed in driving instructors it will take almost the full 6 months to get in all 4 of those in car sessions. They are allowed to do this by the contract with the state. I think it is shady but it is legal.If I could get a chance to do this over I would use another school. Â You as the consumer hopefully will ask someone else to teach your kids to drive.
Hamdi Abdi
2 Feb 2016
REPORT
the classes were good but good luck scheduling an in car. I signed up for classes in November and got my first in car in February. the instructors are nice people and good teachers but its impossible ...
the classes were good but good luck scheduling an in car. I signed up for classes in November and got my first in car in February. the instructors are nice people and good teachers but its impossible to get a phone call or an in car
Jackie W.
31 Aug 2015
REPORT
My daughter just finished her lesson with Vito, one of the instructors of the Top Driver classes in Worthington. Â Having gone through similar experiences with her two siblings who took driving classes...
My daughter just finished her lesson with Vito, one of the instructors of the Top Driver classes in Worthington. Â Having gone through similar experiences with her two siblings who took driving classes at other schools, I am very impressed with the services we have received. Â I almost didn't enroll her because of all of the negative reviews but I'm glad that we decided to give them a chance. Â I have not had any trouble reaching anyone when I call the 1-800 number and each time the person answering has been extremely helpful. Â Also, Vito is probably the first driving instructor who has been very open, honest and thorough in his feedback with me about opportunities for growth and strength areas. I can't speak to others' experiences and I have heard several horror stories about "Scary Mary" who is an instructor at Thomas Worthington. Â I also wish that they would either get more instructors or limit the number of students so that the in-car slots aren't always full. Â But I also think they offer better services than other customers have given them credit for.
George A.
29 Jul 2014
REPORT
The arrogant, condescending driving instructor made everything stressful and painful. I will never recommend this to anyone.
Leigh B.
21 Jun 2014
REPORT
We also had terrible service from Top Driver. Â My son had to take the online classes twice because the system somehow lost his records of completion. Â He was fine with it because he considered it a re...
We also had terrible service from Top Driver. Â My son had to take the online classes twice because the system somehow lost his records of completion. Â He was fine with it because he considered it a review. Â He tried calling the company a few times to confirm his schedule for in car training and never received a call back. Â I called and spoke to a woman who said he had never called (despite me being next to him when he did). Â We were told that he had all of his paperwork completed for the in car sessions only to find out that they could not find them on the day of his first in-car. Â The owner called me and said that if I was not able to produce them within 15 minutes that he would be charged $40. I explained that I was across town and had to return home to get our copies. Â We ended up getting reimbursed for the in car sessions because of the poor service and my son had to schedule the in car sessions elsewhere. Â Save yourself the hassle and go someplace else.
Hailey I.
22 Feb 2014
REPORT
I paid a lot of money to sign up  for the online classes that Top driver offers. I need my license fairly quickly and I figured that an online class would get me there the fastest. In order to start t...
I paid a lot of money to sign up  for the online classes that Top driver offers. I need my license fairly quickly and I figured that an online class would get me there the fastest. In order to start the mandatory 8 hours of in car courses I needed to complete at least 2 hours of the online course to learn the basics of driving before I could get into a car. Fair enough. The only problem is, they never sent me my username and password required to start my online classes!I have called the company 4 times and emailed a head manager 10+ times trying to get this silly problem resolved. I still don't have my username and password. I have had to reschedule my first in car twice due to the fact I cannot log on to complete my first 2 hours.  When I call the women I spoke too were rude and short with me, promised my problem would be handled by someone else, though it was never resolved. I'm tired of dealing with this company. Their customer service is terrible and I still waiting on an email I should have gotten in the first place.Save your money and your time and please take your business elsewhere.
Dave F.
2 Sep 2013
REPORT
Our child is stuck waiting to get onroad training. Â The classroom training went well and I was pleased with the instructors. Â Our child completed the classroom work 4 weeks ago and there have been no ...
Our child is stuck waiting to get onroad training. Â The classroom training went well and I was pleased with the instructors. Â Our child completed the classroom work 4 weeks ago and there have been no road classes available. Â We are told to keep calling and checking online but there are never any choices to select. Â I would make sure before I put any cash into a driving school that I have the classroom and onroad work reserved before I pay. Â We're stuck waiting months to get into a car and it may be many months after our child has turned 16 that they get their license.My 14 year old will be taking drivers education elsewhere.
Robin W.
5 Apr 2013
REPORT
My son attended Top driver training in Feb 2013. Â There was a sub teacher there for a few of the classes and this sub teacher was way off topic primarily on the last night but primarily she made ultr...
My son attended Top driver training in Feb 2013. Â There was a sub teacher there for a few of the classes and this sub teacher was way off topic primarily on the last night but primarily she made ultra-conservative comments about very controversial topics such as abortion and religion and stated that most rapes are just girls changing their mind. Â The worst came when she said someone should kill the president of the U.S. She backed up later in the night and said she didn't really wish "death upon the man" but wouldn't be too upset if someone did shoot him. Â She made these statements to 15 year old students who couldn't leave her class or risk not being able to drive a car. I contacted Top Driver mgmt and they said they talked to this teacher and let her know this kind of talk was inappropriate but let her stay teaching regularly in a classroom.
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Top Driver Driving School
Westerville, Ohio
Reviews
Jennifer Moorman
15 Jan 2018
This has been the worst experience to get my daughter scheduled for her In cars. I have literally called 13x in one day to get someone to answer because their answering machine is NEVER on. The amt o...
This has been the worst experience to get my daughter scheduled for her In cars. I have literally called 13x in one day to get someone to answer because their answering machine is NEVER on. The amt of time it took to get my daughter 4 in cars done,was a joke. I would never go here or recommend them to anyone.
kyle van de water
14 Nov 2017
top driver has literally been trash so far. somehow worked perfectly for my siblings but i cannot access their customer service or any of their websites at this moment. on top of this, friends who i h...
top driver has literally been trash so far. somehow worked perfectly for my siblings but i cannot access their customer service or any of their websites at this moment. on top of this, friends who i have talked to about this say that top driver has a very large reputation for being actual trash. go with ace or something else. by that i mean really, anything else
L B
26 Oct 2017
BEWARE TO ALL! PLEASE READ FULL REVIEW AND ALSO BBB REVIEWS AND COMPLAINTS AS WELL! I would rate lower if I was able. They never returned phone calls. I registered my son for the online course,...
BEWARE TO ALL! PLEASE READ FULL REVIEW AND ALSO BBB REVIEWS AND COMPLAINTS AS WELL! I would rate lower if I was able. They never returned phone calls. I registered my son for the online course, which he completed. I then found out that ALL in car sessions must be scheduled online (of which it will take you months to be able to get appointment times). You will try to contact their phone numbers listed and only ever get a recording....you will then try to leave a message and no one will EVER call you back. In all fairness, I did actually make 2 appointments online, of course, both times, the instructors called to cancel the day before. Then finally someone from the office called to schedule (as my son had gone so long without an appointment) So for our "first" in car....the instructor arrived 10 minutes late, never introduced herself, didn't get out of the car, and then just wanted my son to hop in the car with her. Not very professional or comforting when you are putting your flesh and blood into a 3000 pound rolling piece of steel with a complete stranger. (I mean really.....Is there no Instructor 101 checklist or training required? Let's see.....perhaps start with something like.....Things to do after the parent spends over $300 for 4 sessions and is putting their impressionable and young adult into someone else's vehicle with a complete stranger. Let's start with #1 - get out of the car and introduce yourself.....make them feel good about their decision to go with our company and the the money that they just spent? )
After that, I started calling the office daily, then multiple times a day during designated business hours to try to schedule (as the recording stated that the office was open specific hours each day It has since been changed to "we will return your call within 48 hours". ). However, no one ever answered -- EVER . Then I tried emailing the Manager of the Westerville Office and I cc'd the Corporate Top Driver. Yep, you guessed it - no reply to that either. When I finally did get a return call from the Westerville office (after leaving multiple messages that I now wanted my money back for the uncompleted driving sessions and my son's certificate of completion), the person that called me was very confrontational. I advised that I was going to schedule my in-car sessions with another company that could actually accomodate us and complete all sessions within four consecutive days in less than two weeks. The ever-so-pleasant Top Driver Associate was not so helpful, at which point, I asked for the name of the CEO and she told me his name was, "just Jim". (The ludicrousy of this statement in the day and age of google....) and so I promptly hung up, googled Top Driver Corporate, and ended up speaking to Jim 's brother Tom Deighan. Needless to say, after a long discussion, Tom lead me to believe that he was also in a position of authority, he would assist me, I would get my money back for the unscheduled sessions.....of which I never have...... The only positive? Well -- he did help me to get my son's online certificate of completion back so that he could complete his in-car's with the other company. Of course, that was rightfully ours anyway.
THE MORAL OF THIS SAD STORY>>> DO YOUR RESEARCH, REVIEWS ARE THERE FOR A REASON. TOP DRIVER IS UNPROFESSIONAL. IT WILL TAKE FOREVER TO GET SCHEDULED. HORRIBLE CUSTOMER SERVICE! CALL 1ST CHOICE DRIVING ACADEMY! THEY WERE AMAZING! I WISH I HAD GONE THERE FROM THE BEGINNING!
Pete L
24 Oct 2017
Yes, the scheduling process is a mess, and yes the web site is problematic. However, the employees themselves have been excellent and polite in helping us get scheduled. The quality of both the in c...
Yes, the scheduling process is a mess, and yes the web site is problematic. However, the employees themselves have been excellent and polite in helping us get scheduled. The quality of both the in class and in car instruction has been excellent, and I am very pleased.
Haven Rodocker
3 Sep 2017
Two days after registering for in-cars, I was scheduled and got them done in less than a week. I had an awesome instructor, Joan Woodard, who was very patient and giving of her time. She took me on ne...
Two days after registering for in-cars, I was scheduled and got them done in less than a week. I had an awesome instructor, Joan Woodard, who was very patient and giving of her time. She took me on new and interesting routes that improved my driving ability and gave me lots of experience. I would 100% recommend Joan to any aspiring driver!
Madelyn
15 Aug 2017
I took drivers education at Top Driver in Westerville. At first I was skeptical to go here because of all the bad reviews I had seen online. I decided to go for it because the location was close to my...
I took drivers education at Top Driver in Westerville. At first I was skeptical to go here because of all the bad reviews I had seen online. I decided to go for it because the location was close to my house. My in-classes went great. The instructor made class fun and interesting. I had a little trouble scheduling my first in car, hence the four stars, but I got lucky and found one with Joan Woodard. I told her I was nervous because I wasn't seeing any open drives and she told me not to worry and she scheduled the rest of my drives that day. I would really recommend her for a driving instructor because she was very understanding and flexible. My top driver experience was overall a 8.5/10!
Madelyn Gibson
15 Aug 2017
I took drivers education at Top Driver in Westerville. At first I was skeptical to go here because of all the bad reviews I had seen online. I decided to go for it because the location was close to my...
I took drivers education at Top Driver in Westerville. At first I was skeptical to go here because of all the bad reviews I had seen online. I decided to go for it because the location was close to my house. My in-classes went great. The instructor made class fun and interesting. I had a little trouble scheduling my first in car, hence the four stars, but I got lucky and found one with Joan Woodard. I told her I was nervous because I wasn't seeing any open drives and she told me not to worry and she scheduled the rest of my drives that day. I would really recommend her for a driving instructor because she was very understanding and flexible. My top driver experience was overall a 8.5/10!
A Dos
4 Aug 2017
Garbage. Took forever to schedule in cars and phone never worked. Also, they failed to tell me my instructor had called off, so I wasted so much time in driving back and forth and rescheduling. Finall...
Garbage. Took forever to schedule in cars and phone never worked. Also, they failed to tell me my instructor had called off, so I wasted so much time in driving back and forth and rescheduling. Finally, one instructor (not going to name names) is very condescending and impatient. How they still have a job here amazes me
Von Orso
21 Jul 2017
Customer Service is horrible on trying to schedule in car. But, I give the instructor a 5 🌟🌟🌟🌟🌟. Their customer service dept need to take notes from the instructor. Very very helpful and refer b...
Customer Service is horrible on trying to schedule in car. But, I give the instructor a 5 🌟🌟🌟🌟🌟. Their customer service dept need to take notes from the instructor. Very very helpful and refer best location to take the driving test and also a good # for scheduling.
Stewart Studer
14 Jul 2017
WARNING WARNING, please read!!!! First, I have never had anyone answer the phone during "business hours" and leaving a message is pointless, they may or may not call you back. If you do get to speak t...
WARNING WARNING, please read!!!! First, I have never had anyone answer the phone during "business hours" and leaving a message is pointless, they may or may not call you back. If you do get to speak to a person, the are rude and unhelpful. Getting in-car scheduled is a joke!!!! They say they put you on a list and will call you but never do. Months to get 4 in-car done. Asking why you will be told "still waiting on the instructors to put their schedule in to us" PLEASE PLEASE heed all the neg reviews! I wish I would have seen all this before I gave them any money! When you finally get it all done, you wait and wait for the ladies to send your certification so your child can schedule driving test.
Sahil Patel
20 May 2017
Absolute trash they never call you back. They cancel on you and then reschedule you like 2 months later. Awful customer service and no regard for customer satisfaction.
Miguel H.
15 Feb 2017
This place is really just a mess all the way around. Â We opted for the online course for our son and it was buggy and required at least weekly if not multi-weekly calls to get things fixed. Â Now we a...
This place is really just a mess all the way around. Â We opted for the online course for our son and it was buggy and required at least weekly if not multi-weekly calls to get things fixed. Â Now we are onto scheduling or should I say trying to schedule in car's and they have way too few instructors so when slots open they fill in less than 48 hours and then you are back onto a month long wait or longer. Â There aren't many choices in Ohio but the alternatives can't be any worse. Â Â In car scheduling is almost impossible, when we finally get one scheduled they cancel for 2/15/2017 and tell us it will be April before they can reschedule. Â What a joke.
B/K Hurley
25 Jan 2017
Hopefully, many people will see this review or other reviews before giving Top Driver any money. Though my son was able to schedule his classroom lessons without any problem, the in-car lessons are ne...
Hopefully, many people will see this review or other reviews before giving Top Driver any money. Though my son was able to schedule his classroom lessons without any problem, the in-car lessons are nearly impossible to schedule. There are no in car lessons available online to schedule though you are directed to the website to do so. We were told to keep calling and checking online but there were never any choices to select. After dozens of calls, emails and waiting for the second Thursday of the month and with any luck, to pounce on an available class (we were told new classes would appear online the second Thursday of the month) very few classes were ever made available to us. We had hoped to finish all lessons in the summer months prior to the start of school as it would be very difficult to schedule around my son's hectic schedule.
We've waited months to schedule the in car lessons and have only been able to schedule 2 sessions though these times were not at all convenient! Now, the six month contract is up and Top Driver refuses to provide the last 2 sessions without an additional $150.
There are other reputable Driving School companies out there, I urge everyone to research before paying Top Driver any of your money.
Tracey M.
20 Jul 2016
If you want your child to get their drivers license quickly then DO NOT use this school. They will take your money and sign you up for the classroom portion pronto. However they are so short handed in...
If you want your child to get their drivers license quickly then DO NOT use this school. They will take your money and sign you up for the classroom portion pronto. However they are so short handed in driving instructors it will take almost the full 6 months to get in all 4 of those in car sessions. They are allowed to do this by the contract with the state. I think it is shady but it is legal.If I could get a chance to do this over I would use another school. Â You as the consumer hopefully will ask someone else to teach your kids to drive.
Hamdi Abdi
2 Feb 2016
the classes were good but good luck scheduling an in car. I signed up for classes in November and got my first in car in February. the instructors are nice people and good teachers but its impossible ...
the classes were good but good luck scheduling an in car. I signed up for classes in November and got my first in car in February. the instructors are nice people and good teachers but its impossible to get a phone call or an in car
Jackie W.
31 Aug 2015
My daughter just finished her lesson with Vito, one of the instructors of the Top Driver classes in Worthington. Â Having gone through similar experiences with her two siblings who took driving classes...
My daughter just finished her lesson with Vito, one of the instructors of the Top Driver classes in Worthington. Â Having gone through similar experiences with her two siblings who took driving classes at other schools, I am very impressed with the services we have received. Â I almost didn't enroll her because of all of the negative reviews but I'm glad that we decided to give them a chance. Â I have not had any trouble reaching anyone when I call the 1-800 number and each time the person answering has been extremely helpful. Â Also, Vito is probably the first driving instructor who has been very open, honest and thorough in his feedback with me about opportunities for growth and strength areas. I can't speak to others' experiences and I have heard several horror stories about "Scary Mary" who is an instructor at Thomas Worthington. Â I also wish that they would either get more instructors or limit the number of students so that the in-car slots aren't always full. Â But I also think they offer better services than other customers have given them credit for.
George A.
29 Jul 2014
The arrogant, condescending driving instructor made everything stressful and painful. I will never recommend this to anyone.
Leigh B.
21 Jun 2014
We also had terrible service from Top Driver. Â My son had to take the online classes twice because the system somehow lost his records of completion. Â He was fine with it because he considered it a re...
We also had terrible service from Top Driver. Â My son had to take the online classes twice because the system somehow lost his records of completion. Â He was fine with it because he considered it a review. Â He tried calling the company a few times to confirm his schedule for in car training and never received a call back. Â I called and spoke to a woman who said he had never called (despite me being next to him when he did). Â We were told that he had all of his paperwork completed for the in car sessions only to find out that they could not find them on the day of his first in-car. Â The owner called me and said that if I was not able to produce them within 15 minutes that he would be charged $40. I explained that I was across town and had to return home to get our copies. Â We ended up getting reimbursed for the in car sessions because of the poor service and my son had to schedule the in car sessions elsewhere. Â Save yourself the hassle and go someplace else.
Hailey I.
22 Feb 2014
I paid a lot of money to sign up  for the online classes that Top driver offers. I need my license fairly quickly and I figured that an online class would get me there the fastest. In order to start t...
I paid a lot of money to sign up  for the online classes that Top driver offers. I need my license fairly quickly and I figured that an online class would get me there the fastest. In order to start the mandatory 8 hours of in car courses I needed to complete at least 2 hours of the online course to learn the basics of driving before I could get into a car. Fair enough. The only problem is, they never sent me my username and password required to start my online classes!I have called the company 4 times and emailed a head manager 10+ times trying to get this silly problem resolved. I still don't have my username and password. I have had to reschedule my first in car twice due to the fact I cannot log on to complete my first 2 hours.  When I call the women I spoke too were rude and short with me, promised my problem would be handled by someone else, though it was never resolved. I'm tired of dealing with this company. Their customer service is terrible and I still waiting on an email I should have gotten in the first place.Save your money and your time and please take your business elsewhere.
Dave F.
2 Sep 2013
Our child is stuck waiting to get onroad training. Â The classroom training went well and I was pleased with the instructors. Â Our child completed the classroom work 4 weeks ago and there have been no ...
Our child is stuck waiting to get onroad training. Â The classroom training went well and I was pleased with the instructors. Â Our child completed the classroom work 4 weeks ago and there have been no road classes available. Â We are told to keep calling and checking online but there are never any choices to select. Â I would make sure before I put any cash into a driving school that I have the classroom and onroad work reserved before I pay. Â We're stuck waiting months to get into a car and it may be many months after our child has turned 16 that they get their license.My 14 year old will be taking drivers education elsewhere.
Robin W.
5 Apr 2013
My son attended Top driver training in Feb 2013. Â There was a sub teacher there for a few of the classes and this sub teacher was way off topic primarily on the last night but primarily she made ultr...
My son attended Top driver training in Feb 2013. Â There was a sub teacher there for a few of the classes and this sub teacher was way off topic primarily on the last night but primarily she made ultra-conservative comments about very controversial topics such as abortion and religion and stated that most rapes are just girls changing their mind. Â The worst came when she said someone should kill the president of the U.S. She backed up later in the night and said she didn't really wish "death upon the man" but wouldn't be too upset if someone did shoot him. Â She made these statements to 15 year old students who couldn't leave her class or risk not being able to drive a car. I contacted Top Driver mgmt and they said they talked to this teacher and let her know this kind of talk was inappropriate but let her stay teaching regularly in a classroom.
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