I went with my company to a corporate party. We booked a reservation well in advance but when we got there we were told they had overbooked and the party that was already in progress still had another hour to go. That was bad. We were told by the staff we could either reschedule or wait so we decided to wait, at which point we were told by the staff we would not be allowed to wait inside. It was the middle of June and 90° outside. It was also not our fault they overbooked. We never heard a single apology and to be that unaccommodating was just rude. That was really bad. We ended up going to a local restaurant to wait the hour then went back. Our group got 3 sessions, 4 laps each session, and had to get out of the go kart between each session, which was fine except we were assigned a different go kart each time and a lot of them are in need of repair, and that's putting it mildly. The first go kart I got in was awesome! Very fast, handled turns excellent and the brakes were on point! The second one I got was not as good as the first but it was "ok," a little sluggish, turned ok but the brakes took a while to start working. The third one was complete junk. I literally mashed the gas pedal as far as it would go to the floor and was still just idling. It took about 1/4 of the track to build up speed then I'd have to slow down for a corner and start all over again. That was terrible. The whole point of going is to RACE go karts, even if you're not "racing" other people, you're still racing to get your best time and PAYING for it, so for them to have subpar and complete junk out there for people to race is unacceptable. Fix them or scrap them. And I wasn't the only one that happened to. Several of my coworkers had the same complaint. There was one more thing that happened just before our final session. The gas and brake pedal were too far forward and my feet didn't reach them so I raised my hand to get the kid's attention as he finished helping another person, he looked at me with my hand raised, threw his hands up, rolled his eyes and said "oh my God, now what?" This could be a great place to have a great time but the staff takes away from that. Their attitude is as poor as their customer service. Read Less

I went on my 2nd ridesmart track school and I’ve enjoyed the way ride smart operation runs quan was my first instructor he was good in explaining how to make my body position better my first track day 2nd track day I had Lani as my instruction he was great showing me video the day off and telling me the truths in which I can get a little closer to apex and other turns where I can turn a little later to hug the inside right turn so my exit is smoother this I personally enjoy this track and the staff in ride smart in amazing! Read Less