I paid in full for a six‑lesson driving program for my son, and only one lesson was ever provided. During the first lesson, the instructor accused my son of violating their cologne/perfume policy — ev... Read More
I paid in full for a six‑lesson driving program for my son, and only one lesson was ever provided. During the first lesson, the instructor accused my son of violating their cologne/perfume policy — even though he was not wearing any. He had simply showered before the appointment. Meanwhile, the instructor used a strong‑scented hand sanitizer inside the car, which made the accusation even more unreasonable. My son left that first lesson feeling uncomfortable, and things only got worse from there.
A few weeks later, I notified the company that we needed to reschedule the second lesson and provided a 22‑hour notice — a reasonable effort to comply with their 24‑hour policy. Instead of handling a simple scheduling adjustment professionally, the instructor was dismissive and unwilling to have any real conversation, escalating the situation unnecessarily. There was no attempt to problem‑solve or communicate — just demands and rigid rules applied in unreasonable ways. At one point, the instructor even ignored me as the parent and tried to pressure my child directly, which is completely unacceptable.
From the beginning, the company found every possible way to nitpick, shift blame, and position themselves to charge additional fees or retain payment. Rather than working with customers in good faith, they seemed far more focused on enforcing minor or inconsistent rules in ways that ultimately benefit their bottom line. They later dropped my son from the program by mischaracterizing my behavior. I was direct because of how I was being spoken to, but I was not hostile. Their version of events does not reflect what actually happened.
Despite providing only one of the six lessons I paid for, the company has refused to refund the remaining five. They have avoided the refund request entirely and continue to deflect responsibility rather than address the fact that they terminated the lessons and are now keeping payment for services they chose not to provide.
The worst part is the impact this experience had on my son. He was so uncomfortable with the instructor’s demeanor that he no longer wants to take lessons with any driving school. He has decided to wait until he turns 18 rather than risk another experience like this.
Future customers should be aware of how this business operates. They enforce rules inconsistently, escalate minor or invented issues, and avoid accountability when challenged. Had I researched other driving schools beforehand, I would have seen that most do not require lengthy contracts at all. They rely on a few clear, straightforward rules — not pages of convoluted, punitive language designed to create loopholes for charging additional fees or keeping customers’ money. My experience is not unique — other reviewers have described similar treatment, including rude communication, inconsistent policies, and punitive fees. I would strongly encourage anyone considering this program to review all policies carefully and be prepared for a lack of transparency and cooperation if any issues arise.
I fully expect the company to respond by deflecting blame, as they do with nearly every critical review. Their response will speak for itself. Read Less